Reporting directly to the VP of Data & Analytics (D&A), the Senior Director, Digital, Customer Experience, and Operations Analytics is responsible for partnering with several key executives across the company to be the Data & Analytics partner to several critical and interrelated areas of the business: digital / web analytics for members, providers, brokers, employers; NPS/other survey analytics; claims & appeals operations analytics; contact center analytics; product analytics; and marketing analytics. This critical analytics team understands, collaborates with other analytical portfolio teams, and delivers analytical insights to power the business forward. This role requires not only analytical prowess but also a broad understanding of the business and business levers that matter. Being able to act as "two-in-a-box" with multiple VP+ business stakeholders is critical - setting direction, managing against multiple competing deadlines, and driving change management. This Senior Director must be adept at "translating" the business problem into an analytical approach, driving the team of analytics professionals, and bringing in other specialties from within the D&A team, such as data engineering, visualization, predictive modeling, and data governance as appropriate. The Senior Director, leads multiple teams of analysts, has an in-depth understanding of how information is consumed, and how analytics support these key business functions in the organization. This role is a change agent, mentor, and talent magnet.
Your Work
Types of work include but are not limited to identifying opportunities to improve cost, quality, growth, and customer satisfaction
Have the business savviness and stakeholder management skills to juggle against multiple, often competing priorities, to deliver maximum value
Work not only with lines of business stakeholders but also other key supporting departments (e.g. data to support audits, legal discovery, and key analyses of IT's own performance)
Ensure alignment and adherence to corporate, financial, and IT standards (e.g. architecture, compliance, security)
Present findings & drive change/action to accelerate outcomes; data storytelling is a key skill
Be comfortable working both top-down in terms of a specific hypothesis/questions to answer as well as bottom-up in terms of finding new areas of opportunity
Drive the development of easy-to-use self-service visualizations to empower business users to be more data-driven
Monitor business, market, and technology trends to inform analytic strategy and proactively propose new solutions.
Support all regulatory requirements in terms of reports or data
Partner with data solutions/engineering team to create re-usable single-source-of-truth data assets that can accelerate analytics & insights
Attract, develop, engage, and retain world-class analytics talent aligned to BSC's mission of improving access/cost/quality of healthcare to all
QUALIFICATIONS
Your Knowledge, Skills, and Experience
Bachelor's degree; advanced degree in quantitative discipline preferred
15+ years of experience with a key focus on driving business outcomes through data & analytics + supervising analytical teams
Exceptionally clear communicator and influencer with the ability to communicate findings in business terminology, not technical approaches
Strategic but yet able to be hands-on if needed, with familiarity with SQL, Python, SAS, Tableau, etc.
Deep experience in translating business problems to analytical approaches, driving solutions, partnering to implement change, and measuring outcomes
Has grit; energized by challenges
A role model in building a culture of excellence, continuous learning, and agility
Experience building, engaging, and retaining high-performing teams
Excited by the prospects of using data & analytics to improve the lives of people
Pay Range:
The pay range for this role is: 202400.00 to 303600.00 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
