Customer Experience Specialist Monday-Friday Pay rate $21.00Monday-Friday 5:00 am-1:45 pm
Process orders
Respond to customer/vendor emails
Send out pricing and rate to customer service
Review accuracy of incoming orders, collect and input orders submitted via fax, email, voicemail or on-line order entry transmission
Ensure accuracy of outgoing entered orders
Deal professionally on the phone, on email and in person with customers, vendors and fellow employees
Cooperate with other team members and departments to ensure the customer receives an excellent service level
Communicate with Procurement and/or Warehouse staff concerning out of stocks, back orders, will-call orders
Resolve customer issues in a timely manner
Process billing
Typically 40-60 accounts. Very fast-paced
Send out information regarding prices and quotes
Investigate and resolve issues for product returns
Respond to online vendors and their customers
Track shipments
Perform data entry task
Skills and Qualifications
2+ years of customer service experience
Great communication skills verbal and written
Proficient with MS Office Suite
45WPM required
High School Diploma required
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
