Are you an expert communicator with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment where your skills make a difference? Look no further – we're hiring a Customer Service Specialist to join our dynamic team! Growth Opportunities are available upon proving yourself. We believe in consistent raises upon consistent attendance, positivity, and leadership qualities.
Position Overview:
As a Customer Service Specialist, you'll play a crucial role in supporting our Senior Retention Specialist in maintaining high customer retention rates. Your primary responsibilities will include assisting our Senior Specialist in basic customer service tasks, ensuring strong verbal and written communication skills are utilized. Additionally, you'll serve as the liaison between our company and our affiliate partners, facilitating seamless communication.
Key Responsibilities:
Provide outstanding customer service support to our valued clients, leveraging your extensive phone-based experience in the financial industry.
Collaborate closely with our Senior Retention Specialist to uphold high customer retention rates.
Act as the primary point of contact for our affiliate partners, fostering strong relationships and facilitating effective communication channels.
Proactively reach out to existing customers to confirm program payment dates, mitigating potential payment issues and ensuring they stay on track with their enrolled programs.
Requirements:
Minimum of 1 year of verifiable customer service experience in a phone-based role within the financial industry.
Exceptional verbal and written communication skills are essential.
Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.
Strong attention to detail and organizational skills.
A positive attitude with a passion for delivering top-notch customer service.
Benefits:
We value our team members and offer competitive benefits, including medical coverage, after just 30 days of employment. Additionally, you'll have the opportunity to grow and advance within our organization as we continue to expand.
Join Us:
If you're ready to take your customer service career to the next level and make a meaningful impact in the financial industry, we want to hear from you! Apply now to join our team and embark on an exciting journey of growth and success.
