1K A WEEK CUSTOMER SUPPORT

1K A WEEK CUSTOMER SUPPORT

15 Oct 2024
California, Orange county 00000 Orange county USA

1K A WEEK CUSTOMER SUPPORT

1K A WEEK CUSTOMER SUPPORT

CUSTOMER SUPPORT

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compensation: 1K A WEEK

employment type: full-time

We are looking for a Customer support Representative for our Irvine division. This position assists our clients with product questions and helps to maintain a high customer satisfaction level. The Customer Service Representative will be responsible for taking incoming calls from our clients and addressing customer product concerns. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

We offer:

Competitive Compensation

Medical, Dental, Vision

Opportunities for advancement

Duties and Responsibilities include:

1. Maintains communication with customer to ensure excellent client relations

2. Familiarize with products offered to best answer client questions

3. Maintains customer records by recording account information

4. Resolves product or service problems by clarifying the customers complaint determining the cause of the

problem; selecting and explaining the best solution to solve the problem; expediting correction/adjustment;

following up to ensure resolution

5. Prepares product or service reports by collecting and analyzing customer information

6. Contributes to team effort by accomplishing related tasks as needed

KNOWLEDGE, SKILLS AND ABILITIES

1. MOTIVATED INDIVIDUAL

2. Minimum 2 years’ experience in office setting.

4. Positive, customer-focused attitude. Above average interpersonal, written and verbal communication skills.

Excellent listening skills

5. Ability to maintain poise in difficult situations

6. Excellent organizational, accuracy and attention to detail skills. Must be able to multi-task.

7. Continuing education/training for product knowledge, market knowledge, quality focus, problem-solving and

conflict resolution.

Call Rick

949.378.9432

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