Goal: Welcome all guests and provide relentless service to ensure a great beginning and end to their first, next and last great experience.
Greeting at Newport Whaler: Not only are our guests buying great food when they come to our restaurant, they are buying “great feelings”. Our guests are sure to think of us first, next, and last place to meet, eat, and drink if they have enjoyed a memorable experience that you helped to create.
As a host, you will be the first and last person to interact with all our guests. That’s why sharing your “people pleasing personality” with them is your number one priority.
First Impressions, Lasting Impressions
Make every guest feel welcome, as if they are a guest in your home
Ensure each guest feels welcomes
Keep your energy and enthusiasm high
Smile always
Be nice
Remain approachable and in a “people pleasing” state of mind!
Don’t hide behind host desk
Keep the host desk and entry way clean
Remember, always do the right thing for our guests
