Orthodontic Treatment Coordinator.
Please send SERIOUS inquiries only with a statement explaining your interest in this job and your unique qualifications, in addition to CV.
Established Orthodontic office in Cerritos desires a highly professional patient / treatment coordinator to assist in delivering a superb experience for valued clientele. Ideal individual will have treatment coordinator experience and a unique blend of promotional and nurturing qualities. This individual must thrive in a fast-paced environment and have the skills to work with all types of people and situations. Organizational skills and the ability to create and nurture new and ongoing patient, parent, and professional relationships with the goal of creating trust in the doctor and team are a must. Knowledge of Excel as well as being comfortable discussing financial issues, all while maintaining a professional attitude and communication, and work cohesively with fellow team members are expected.
Duties include but are not limited to: Schedule patients, set up the appointment book, answer phones, greet patients, organize and maintain file systems for quick retrieval of information, open and sort mail, monitor pre-treatment, recall and suspense, and observation stages, keep retention system up to date, prepare welcome packets and thank you for referrals, confirm initial examination and consultation appointments, prepare and present estimates and contracts for treatment, correspondences with patients and professional colleagues, practice promotion, receiving payments, accounts receivable including insurance, maintain patient flow, update appropriate paperwork, converse with parents and patient with purpose, making patients smile, educating parents and patients, monitor receipt of financial contracts and informed consent and recall appointments.
Responsibilities include but are not limited to: transition of new patients into the practice, communication with patients and parents before, during and after treatment, and follow up on patients in pending, recall status, be the extended representative of the doctor and the practice and take care of people, promotes the doctor and practice by building relationships. listen to patient's needs and expectations, use verbal skills to create trust and confidence in the doctor and team, meeting production goals, ensuring new patient/ start appointments are filled. And HAVE FUN!
Job Requirements:
2 years experience orthodontic front office
2 years experience treatment coordinator
This is a full-time four day a week position, Monday through Thursday.
Please email your resume or questions to info@sparksorthodontics.com or call 562-924-5551.
