Front desk for beach motel Part time or Full time

Front desk for beach motel Part time or Full time

20 Sep 2024
California, Orange county 00000 Orange county USA

Front desk for beach motel Part time or Full time

Need a nice person to check in guests, collect balance, help guests with the reservations, and manage housekeepers to be sure rooms are clean, Answer phone calls, emails and over all operation of the beach hotel facility.

Qualifications

Must possess basic computer, analytical and problem-solving skills

Must have schedule flexibility for shift from 12 to 9 pm, as well as weekends and holidays

Ability to lift, pull, and push moderate weight

Professional appearance and conduct

responsibilities

Front Desk associates contribute to the hotel's commitment to high quality guest service and teamwork and must be reliable and the kind of person who appreciates high standards of excellence

Greeting all guests (internal and external)

Processing guest reservations, check-ins and check-outs

Maintaining accurate guest information in the hotel property management system

Handling collection efforts of all in-house balances and notifying management of potential liabilities

Balancing all cash, check, credit card and ledger accounts through verification, shift reports and performing audit functions if assigned

Handling cash and credit payments in compliance with the hotel’s cash handling policy and PCI compliance

Responding to all guest requests efficiently

Ensuring guest satisfaction, approaching all encounters with guests and employees in a friendly, efficient and service-oriented manner

Providing information to guests about hotel policies, services and amenities

Managing a multi-line phone system while providing exceptional customer service over the phone

Performing welcome calls after each check-in

Responsible for the safety of hotel guests and the asset itself

Running the audit, confirming accuracy and addressing any discrepancies

Responsible for the safekeeping of guests and hotel property

Ability to carry out fire panel and safety protocols, directing guests in the event of an emergency

Communicating all overnight situations to management

Ability to handle high-stress situations

Handling and distributing guest packages and mail

Maintaining cleanliness of public areas and sanitizing frequently

Preparing and servicing the hotel breakfast buffet

Completing daily checklists and logs

Processing H Market transactions and re-stocking inventory as needed

Effectively communicating all pertinent information to other associates and departments

Assisting in all areas of the operation including, PBX/Switchboard, reservations, luggage storage and other areas as necessary

Appropriately address guest concerns in a quick and efficient manner

Demonstrating thorough knowledge of the surrounding area with the ability to offer accurate directions and general concierge services

Complying with all standards and regulations to encourage safe and efficient hotel operations

Troubleshooting any system issues

Ability to stay alert throughout the overnight shift

Maintaining regular attendance in compliance with company policy

Maintaining and organizing work area regularly

Assisting with meeting room setup and tear down

May be required to assist with other duties as assigned

Please send your resume, prior experience is desired-

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WE HAVE OPEN JOB FOR ALSO Hotel maid and housekeeper for motel

We also have a job for 3 or 4 motel housekeeper to clean small hotel rooms so please call me to start the work ASAP.

Tenemos un trabajo para 3 o 4 amas de casa de motel para limpiar habitaciones de hotel pequeñas, así que llámeme para comenzar el trabajo lo antes posible.

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