Need a nice person to check in guests, collect balance, help guests with the reservations, and manage housekeepers to be sure rooms are clean, Answer phone calls, emails and over all operation of the beach hotel facility.
Qualifications
Must possess basic computer, analytical and problem-solving skills
Must have schedule flexibility for shift from 12 to 9 pm, as well as weekends and holidays
Ability to lift, pull, and push moderate weight
Professional appearance and conduct
responsibilities
Front Desk associates contribute to the hotel's commitment to high quality guest service and teamwork and must be reliable and the kind of person who appreciates high standards of excellence
Greeting all guests (internal and external)
Processing guest reservations, check-ins and check-outs
Maintaining accurate guest information in the hotel property management system
Handling collection efforts of all in-house balances and notifying management of potential liabilities
Balancing all cash, check, credit card and ledger accounts through verification, shift reports and performing audit functions if assigned
Handling cash and credit payments in compliance with the hotel’s cash handling policy and PCI compliance
Responding to all guest requests efficiently
Ensuring guest satisfaction, approaching all encounters with guests and employees in a friendly, efficient and service-oriented manner
Providing information to guests about hotel policies, services and amenities
Managing a multi-line phone system while providing exceptional customer service over the phone
Performing welcome calls after each check-in
Responsible for the safety of hotel guests and the asset itself
Running the audit, confirming accuracy and addressing any discrepancies
Responsible for the safekeeping of guests and hotel property
Ability to carry out fire panel and safety protocols, directing guests in the event of an emergency
Communicating all overnight situations to management
Ability to handle high-stress situations
Handling and distributing guest packages and mail
Maintaining cleanliness of public areas and sanitizing frequently
Preparing and servicing the hotel breakfast buffet
Completing daily checklists and logs
Processing H Market transactions and re-stocking inventory as needed
Effectively communicating all pertinent information to other associates and departments
Assisting in all areas of the operation including, PBX/Switchboard, reservations, luggage storage and other areas as necessary
Appropriately address guest concerns in a quick and efficient manner
Demonstrating thorough knowledge of the surrounding area with the ability to offer accurate directions and general concierge services
Complying with all standards and regulations to encourage safe and efficient hotel operations
Troubleshooting any system issues
Ability to stay alert throughout the overnight shift
Maintaining regular attendance in compliance with company policy
Maintaining and organizing work area regularly
Assisting with meeting room setup and tear down
May be required to assist with other duties as assigned
Please send your resume, prior experience is desired-
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WE HAVE OPEN JOB FOR ALSO Hotel maid and housekeeper for motel
We also have a job for 3 or 4 motel housekeeper to clean small hotel rooms so please call me to start the work ASAP.
Tenemos un trabajo para 3 o 4 amas de casa de motel para limpiar habitaciones de hotel pequeñas, así que llámeme para comenzar el trabajo lo antes posible.
