Vacancy expired!
We are looking for a full-time Client Services Associate (CSA) who will be a key member of the fast paced Client Services Organization. This person is responsible for providing superior customer service to clients and patients in their territory, work collaboratively with other Client Services Team members to achieve department goals and work cross functionally with commercial and lab operations partners to identify scalable solutions for Guardant HealthResponsibilities:CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while demonstrating a positive and professional image for Guardant Health at all timesContribute to volume growth in the territory by resolving cases quickly with a sense of urgencyWork in a team environment and contribute to the department and company goalsKeep precise and clear documentation of all email, fax, phone communications and follow up activitiesAdhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirementsEnter and qualify new customer information into Salesforce.com and LIMSContact physicians and other medical personnel to obtain missing information required to complete the order entry processPartner with the Clinical lab to ensure client information is correctly enteredSend/re-send patient reports as requested by the customersCommunicate professionally and effectively with all individuals, including external customers and internal Guardant Health team membersAssist with other administrative duties as assigned based on Company needsAssist with kit ordering, coordinating Offsite Phlebotomy Services as neededCommunicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platformsAchieve team and individual goals and monitor personal metricsUse problem solving skills to resolve customer complaints and escalated situationsDemonstrate flexibility and adaptability in a fast-paced dynamic environmentHours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary
