 About the Role:We are looking for a full-time Offsite Phlebotomy Specialist to process OPS and Kit orders. They will be a key member of the fast paced Client Services Organization. This person will work collaboratively with other Client Services Team members to achieve department goals and work cross functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health.Responsibilities:Client Services Offsite Phlebotomy Specialist is responsible for communicating via phone, email with various vendors to arrange Offsite Phlebotomy for patients and also assist clients and sales team place kit orders for our testsContribute to processing Offsite Phlebotomy and Kit orders for Guardant products by resolving cases quickly with a high sense of urgencyBuild and maintain effective relationships which create a high level of trust with Offsite Phlebotomy vendors, sales representatives, patients and internal stakeholdersParticipate in territory specific meetings with the sales and client services associates to define, prioritize and execute on the business needsWork in a team environment and contribute to the department and company goalsKeep precise and clear documentation of all email, fax, phone communications and follow up activitiesAdhere to Standard Operating Procedures (SOP’s) related to Offsite Phlebotomy, Kit orders and related processesAssist with triaging emails and faxes if necessaryEnter information and upload documentation into Salesforce.com and LIMSCommunicate professionally and effectively with all individuals, including external customers and internal Guardant Health team membersAssist with other administrative duties as assigned based on Company needsCommunicate to clients, patients, sales and laboratory teams using Salesforce (CRM) and other integrated software platformsAchieve team and individual goals and monitor personal metrics related to case closure and turnaround timesUse problem solving skills to resolve customer complaints and escalated situationsDemonstrate flexibility and adaptability in a fast-paced dynamic environmentHours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary
