Lead, train, and supervise staff according to Forbes 5-star standards, ensuring quality guest experiences, smooth operations, and compliance with safety standards and company policiesEnsure a warm and welcoming guest arrival process, including preparing welcome folders, sending out confirmation materials, and handling check-outsEnsure rooms are clean, prepared, and equipped with welcome amenities before guest arrivalEnsure the Housekeeping team maintains standards and fulfills special requests and are working safely and complying with all company policies/mandated lawsDirect the scheduling of Host and Concierge teams to ensure coverage for breakfast, lunch, and Inn servicesManage VIP and tour itineraries, ensuring staff are informed of key visitors and private toursOrganize hospitality team meetings with department heads of the restaurant, housekeeping staff, maintenance, and tasting roomCoordinate with restaurant and tasting room leadership regarding concierge and housekeeping needsAssist the Restaurant/Banquet Manager with event planning and execution, particularly weddingsManages and trains for tours, guest experiences, and breakfast serviceComplete annual employee performance reviews for direct reportsManage the emergency after-hours phone line to promptly address any urgent guest issuesReport on occupancy levels as requested by management
