Our client is looking for hardworking, motivated talent to join their team. Don't wait… apply today!Job Title: Service Desk (Customer Support) Consultant, Armenian LanguageLocation: Onsite in Rancho Cordova, CAPay Range: $18.45 per hourWhat’s the Job?We are looking for capable Customer Service professionals passionate about helping others.This position requires competency in giving directions, responding to questions, and walking callers through troubleshooting basic technical issues. Providers and Recipients of the IHSS Program contact the Service Desk for support in the following areas including and not limited to:
Registration for the Telephonic Timesheet System and/or Website
Assistance with password resets
Instruction and troubleshooting guidance through timesheet submission
Claims submissions
Direct Deposit Setup, Change, or Cancellation instructions
Garnishment Status
General questions regarding timesheets, payment information, or how to use the systems
Service Desk agents must be proficient with various tools and technology including and not limited to:
Checking email through Outlook
Toggling between multiple systems in Windows
Follow instructions to troubleshoot basic technical issues in Windows
Utilizing three different monitors simultaneously
Multitasking throughout the day in using the computer while speaking with callers on the phone.
Must Speak English and Mandarin
Must be a team player.Additional benefits offerings for our Experis consultants include:
Medical, Dental, Vision, 401k
Weekly pay with direct deposit
Consultant Care support
Free training to upgrade your skills
Dedicated Career Partner to help you achieve your career goals
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
