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If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.Day - 08 Hour (United States of America)This is a Stanford Health Care job.A Brief OverviewThe Ambulatory Care Manager is responsible for: the provision of service, quality management, personnel management, staff performance, process improvement, fiscal management, and regulatory compliance. The Manager works in close collaboration with Clinic Managers, Ambulatory Care Administration, and other Hospital departments to achieve the goals the clinics and Ambulatory Care. The Manager oversees the day–to-day operations of the centralized Referral/Authorization or New Patient staff, with oversight management of those in clinic locations. The Manager is expected to ensure that staff are trained, following departmental procedures and policies as well as adhering to the SHC & government guidelines. The Manager will serve as a resource to department physicians, managers, billing and clinic staff in all new patient, referrals or authorizations related issues. Manager will be responsible for designing, implementing new processes and system improvements for the referral/authorization or new patient processes and transitioning decentralized staff to a centralized model.LocationsStanford Health CareWhat you will do
Actively surveys new technologies and leverages technology to optimize operations.
Conducts effective budget planning including cost and volume projections. Controls cost and managesrevenue throughout the years. Provides insightful variance analysis and effective corrective action as needed.
Effectively manages Human Resources to provide appropriate numbers of staff who are knowledgeable andskilled in the performance of their duties and engaged in the mission and goals of the organization.
Establishes metrics and monitor quality, accuracy, productivity, and timeliness of staff performance. Sharesresults with staff on a regular basis in a constructive manner and coach staff to improve performance.
Hires and trains staff. Initiates corrective personnel actions as required. Provides input to Director on staffperformance.
Leads/manages/facilitates the provisions of service resulting in an excellent experience for patients andreferring physicians. Meets service goals and manages to service standards. Hires service orientedemployees. Applies process improvement strategies to improve or maintain important components of service.
Manages daily functions performed by staff. Assigns work assignments as needed to balance workload tomeet turn-around-times (TATs) and expedited needs.
Partners with Clinic management and Referral Center management to increase accuracy and through-put ofreferrals/authorizations and new patient access to create a positive patient and Referring MD experience.
Performs as working manager by doing referrals and authorization functions on an as-needed basis tomaintain turnaround times (TATs).
Plans, directs, coordinates and improves operations resulting in efficient patient and workflow and effectiveresource utilization. Coordinates and integrates services within the practice area and with other practice areasand departments.
Education Qualifications
Bachelor's degree in a work-related discipline/field from an accredited college or university
Experience Qualifications
Five (5) years of progressively responsible and directly related work experience
Required Knowledge, Skills and Abilities
Ability to conduct analysis and formulate conclusions
Ability to foster effective working relationships and build consensus
Ability to mediate and resolve complex problems and issues
Ability to solve problems and identify solutions
Ability to strategize, plan and implement change
Ability to work well with individuals at all levels of the organization
Knowledge of computer systems and software used in functional area
Knowledge of management principles, scope of practice/work, and Ambulatory health care practices and trends
Licenses and Certifications
None
These principles apply to ALL employees:SHC Commitment to Providing an Exceptional Patient & Family ExperienceStanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.You will do this by executing against our three experience pillars, from the patient and family’s perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.Base Pay Scale: Generally starting at $52.64 - $69.74 per hourThe salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .
