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The role of the IT Site Lead is to provide desk side support to the business. This involves taking ownership of incidents & requests that have been assigned or escalated to the desk side team. They are responsible for troubleshooting these through to resolution in a timely and consistent manner, meeting customer satisfaction and continuous service delivery demands, thus cultivating a first-class consistent experience for the business.
The IT Site Lead provides support primarily to the Silicon Valley office, but may also be called upon to assist the user base of other offices in the region and across the U.S. when local offices may be closed or there are no onsite support personnel available.
The Information Technology Department is responsible for the implementation, provision, and support of all information and technology services within the firm. The IT Department is a business services function that supports and contributes to the objectives of the legal practice. Members of this department are expected to fit into the firm's culture and be committed to providing a high quality of service to our customers.