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Description A local company is looking for a Customer Service Representative. This position is fully ON-SITE and This is a permanent position as well, Monday - Friday 8/9am - 5pm. Job Title: Customer Service Representative Type: Contract to permanent As a Customer Service Representative, you will be the primary point of contact for our customers, providing assistance and resolving inquiries in a detail oriented and efficient manner. Your role is crucial in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. Key Responsibilities: Customer Interactions: Handle incoming customer inquiries through various channels, including phone, email, and live chat. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product Knowledge: Develop a comprehensive understanding of our products/services to effectively assist customers and provide accurate information. Communication: Maintain clear and concise communication with customers, as well as internal teams, to relay customer feedback and resolve issues. Documentation: Accurately document customer interactions, issues, and resolutions in the company's CRM system. Customer Education: Educate customers on product features, usage, and best practices to enhance their overall experience. Team Collaboration: Collaborate with other departments, such as sales, marketing, and logistics, to ensure a seamless customer experience. Qualifications: Previous experience in customer service or a related field is preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle high call volumes. Proficient in using customer service software and CRM systems. Flexibility to work occasional evenings or weekends as needed. Requirements Demonstrated experience performing extensive research to resolve complex customer inquiries
Strong problem-solving skills
Strong communication and interpersonal skills
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Proficiency with Microsoft office applications
Expertise in Answering Inbound Calls
Solid understanding of customer service
Administrative skills experience preferred
Proficiency in navigating basic office equipment and protocols
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
achievement oriented, positive attitude and an approach to work rooted in professionalism
Ability to navigate multiple computer systems and applications
Excellent customer service and office administrative skills
Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
