Virtual Customer Service Representative

Virtual Customer Service Representative

09 Sep 2024
California, Sacramento, 94203 Sacramento USA

Virtual Customer Service Representative

Are you passionate about helping others and ensuring their well-being? Are you a natural communicator with a passion for building strong relationships?

As a Benefits Representative, you will play a vital role in assisting our members with navigating the

world of benefits. You'll be responsible for answering inquiries, resolving issues, and guiding individuals to make informed decisions about their union benefits.

What we offer:

 Comprehensive Training: We believe that investing in our team members; success is the

cornerstone of our growth. We provide extensive and ongoing training programs, equipping you

with the skills and knowledge needed to excel in the industry. Our experienced mentors will be

by your side, guiding you through every step of the way.

 Professional growth: We are committed to your professional development. By joining our team,

you will have access to ongoing training programs and opportunities to enhance your skills in

benefits administration, customer service, and problem-solving. We encourage and support

your growth within the company.

 Collaborative work environment: Our team believes in the power of collaboration. You'll have

the chance to work alongside supportive colleagues, sharing knowledge and insights to provide

the best possible service to our employees.

Qualifications:

 Previous experience in benefits administration or a related field is preferred, but not required.

 Strong communication skills, both written and verbal, to effectively address employee needs.

 Excellent problem-solving abilities and the ability to think on your feet.

 Detail-oriented with exceptional organizational skills.

Join us and be a part of a team that truly cares about its employees' well-being. Apply now to embark on a rewarding career as a Benefits Representative!

Are you a natural communicator with a passion for building strong relationships? Do you thrive in a fast-paced environment and have a hunger for success? If so, we have an incredible opportunity for you! Our rapidly growing company is seeking dynamic, motivated individuals to join our high-energy team.

Why Choose Us:

Comprehensive Training: We believe that investing in our team members' success is the cornerstone of our growth. We provide extensive and ongoing training programs, equipping you with the skills and knowledge needed to excel in the industry. Our experienced mentors will be by your side, guiding you through every step of the way.

Supportive Team Culture: We foster a collaborative, positive environment where everyone's success is celebrated. When you join us, you become part of a supportive network that empowers you to thrive.

Qualifications:

 Excellent communication and interpersonal skills.

 Proven ability to meet and exceed sales targets.

 Resilient and determined attitude to handle challenges with grace.

 Positive and enthusiastic personality with a genuine passion for people.

 Previous sales experience is an advantage, but not required. We value drive and potential just as

much!

Responsibilities:

 Conduct presentations that showcase the value of our products/services.

 Establish and nurture strong relationships with clients to ensure long-term satisfaction.

 Keep up-to-date with industry trends and product knowledge to serve as a product expert.

 Collaborate with the team to achieve team and individual sales targets.

Are you ready to unleash your full potential and be part of a company that values your growth and

success? Don't miss out on this opportunity!

Are you a high-energy, results-driven individual with a track record of success? Do you thrive in a

dynamic and competitive environment, where your hard work and dedication are rewarded? If so, we

want you on our team!

Position Overview:

We are seeking Benefits Representatives to join our company and take our team to the next level. Your ability to build and nurture client relationships, understand their needs, and deliver tailored solutions will be crucial to your success in this role.

Key Responsibilities:

 Assist existing clients through phone and/or online about account management, content and

basic product application.

 Help keep both internal and customer-facing support documentation up-to-date.

 Actively provide recommendations for continuous product and process improvement

 Build scalable customer-facing resources for common questions and issues.

 Develop leads, schedule appointments, identify customer needs, and market appropriate

products and services.

 Maintain a strong work ethic with a total commitment to success each day.

 Stay up-to-date with industry trends and product knowledge to effectively communicate value

propositions.

Qualifications:

 Exceptional communication and interpersonal skills.

 Self-motivated and results oriented.

 Ability to work independently and as part of a collaborative team.

 Proficiency in CRM software and sales tools.

 Ongoing training and professional development opportunities.

Our ideal candidate is a person who is flexible, adaptable, and trainable. A person that is looking for a

long-term career fit and wants to get their foot in the door with a company to grow is important to us.

Join a team that values excellence, innovation, and dedication. If you have a passion for sales and are

ready to take your career to the next level, we invite you to apply for the Sales Superstar position. Send

Do you have excellent communication skills and a genuine desire to assist others? Do you have a passion

for helping people protect their futures? If so, we invite you to join our team as an Entry-Level Benefits

Representative.

Position Overview:

As an Entry-Level Benefits Representative, you will be the first point of contact for members seeking

information and assistance with their benefits packages. This role is ideal for someone who is eager to

learn and grow in a supportive and collaborative work environment. You will have the opportunity to

provide valuable support to our members and gain a strong foundation in the world of benefits

administration.

Key Responsibilities:

 Respond to member inquiries regarding benefits programs, coverage, and eligibility.

 Assist members with benefits enrollment, changes, and updates.

 Provide clear and accurate information on benefit options and plans.

 Collaborate with the benefits team to ensure accurate record-keeping and data entry.

 Assist in resolving benefits-related issues and escalating complex cases as needed.

 Stay up-to-date on changes in benefits regulations and policies.

 Maintain confidentiality and handle sensitive member information with care.

 Participate in training and development programs to enhance your knowledge and skills.

Qualifications:

 High school diploma or equivalent; college degree preferred but not required.

 Excellent verbal and written communication skills.

 Strong interpersonal skills and a customer-focused attitude.

 Detail-oriented with the ability to manage multiple tasks and priorities.

 Basic computer skills, including proficiency with Zoom

 A desire to learn and grow in the field of benefits administration.

What We Offer:

 On-the-job training and mentorship to support your career development.

 Opportunities for advancement within our organization.

 A supportive and inclusive work environment.

 The chance to make a meaningful impact on the well-being of our members.

If you're ready to start your journey as an Entry-Level Benefits Representative and have a passion for

helping others navigate their benefits, we encourage you to apply.

Full time (Entry Level) – Customer Service experience wanted!

We are receiving a large influx of requests for our services due to the current states of affair and in

response we are seeking a full-time candidates with soft sales experience to help manage this influx.

Representatives will work out of our local office and/or fully mobile from home. In this role, you’ll be a part of a team that upholds a high bar for customer happiness and strives to best help customers

transform the way they protect their family.

Who will love this job:

 An advocate: you thrive on engaging with our customers, stopping at nothing to help them

succeed.

 A problem solver: you creatively find solutions and discover workarounds using the resources

available.

 A wordsmith: you communicate clearly, concisely, and with a friendly tone.

 A helper: you are friendly and patient, crafting a positive experience for our customers with

each interaction.

 An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent

level of organization.

 A great teammate: you contribute ideas to elevate your greater team and help them succeed.

What you'll do:

 Serve as the first point of contact for all support communications – primarily via email and live

chat – to answer questions, provide assistance, troubleshoot issues, and route product

feedback appropriately.

 Handle open customer issues and raise when appropriate to ensure timely follow-up and

satisfactory resolution.

 Help keep both internal and customer-facing support documentation up-to-date.

 Build scalable customer-facing resources for common questions and issues.

 Demonstrated perseverance when resolving customer requests

 An aptitude for learning and sharing knowledge with others

 Excellent written and verbal communication skills

 Prior experience walking customers through technical solutions through chat and email a plus

AND… Your own talents! If you don’t meet 100% of the qualifications above, let us know if your

application why you’d be a fit for this role

Benefits:

 Weekly pay and performance bonuses

 Benefits package including Health, Life, and Retirement

 Flexibility in your schedule

We also offer a merit-based promotion structure for applicants looking to advance their career into

team management.

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