Client Implementation Project Manager

Client Implementation Project Manager

Vacancy expired!

job summary:

Our Client is looking for a Client Implementation Project Manager for a full time, permanent position in Sacramento, Ca.

The Client Services team is responsible for planning, deployment, maintenance, lifecycle management, troubleshooting, and support for client devices. Team also supports the device connectivity to the network, the applications, and the databases as well as locally installed business productivity applications .The department provides technological leadership and support for the cost effective use of computers, software and networking including installation, training and problem resolution.

Under the general supervision of client implementations supervisor, the incumbent is responsible for overseeing and participating in design, development and overall client services project deployment and support. Under minimal direction, this position will act as a lead for multiple project work streams, testing, validation and deployment during go-live. The incumbent is a recognized technical expert and is responsible for all aspects of deployment and supporting the client desktop environment and business applications of Information Technology department. This includes but not limited to, new facilities client infrastructure deployment, strategic planning, budgeting, level-3 technical escalations, project management, customer relationship management, technical guidance, client systems planning and Implementation, and other special projects and new initiatives as assigned.

Required Experience:

• Experience in managing projects using sound project management methodologies, principles and techniques.
• Demonstrated ability to handle multiple projects at the same time, prioritize, and allocate resources to complete projects on schedule.
• Proven analytical and organizational skills to assess, analyze, organize and monitor project progress and risks.
• Demonstrated experience in successfully organizing and managing multiple projects, varying workload in a dynamic team environment and coordinate resources in a matrix environment.
• Experience in conducting technical assessments, preparing reports, and recommend results and solutions, concisely and clearly.
• Proven experience with sound and independent decision making skills
• Demonstrated ability to take direction, feedback and follow proper project documentation procedures during the project life cycle.
• Proven experience working with IT equipment, including but not limited to computers, printers, monitors etc.
• Build professional, cohesive and collaborative relationships with team members, customers and project stakeholders
• Demonstrated ability to understand and explain technical problems in non-technical terms.
• Proven ability to work with high-level administrators, leaders, faculty, staff, technical programmers and unsophisticated users effectively.
• Demonstrated ability to work across lines of authority and lines of functional responsibilities collaboratively while maintaining cordial relationships with all stakeholders.
• Excellent written and oral communication skill, along with interpersonal skill to handle issues with tact and diplomacy.
• communication (written and oral), interpersonal skills, tact and diplomacy appropriate for interfacing with wide range of administrators, faculty, staff, along with external vendors and other university campuses.
• Demonstrated ability to communicate in English clearly (written and oral).
• Proven ability to handle and work effectively in a complex environment involving rapidly changing priorities, heavy workload, physical disruptions and highly fluid authority
• Proven project documentation skills (written) including but not limited to meeting-minutes, assessments, charters, plans, metrics, resource logs, issue logs, status updates and project closing documents.

Preferred

• Experience working in a healthcare or customer service organization.
• Ability to handle irate customers with diplomacy and effectiveness. Translate problems into effective solutions and ability to communicate in a non-defensive and an empathetic manner.
• Possess strong customer service skills and ability to maintain focus on tasks or issues on hand.
• Ability to express helpful and positive attitude towards faculty, staff in various units in the hospital environment and within IT.
• Skill in establishing rapport and credibility with others to convey a professional, collaborative and customer-oriented attitude.
• Working experience supporting and interacting a wide range of administrators, faculty, staff, along with external vendors and other university campuses.
• Experience with creating and maintaining technical and support documentation.
• Ability to work cohesively and quickly under pressure of deadlines and critical circumstances.

location: Sacramento, California

job type: Permanent

salary: $100,000 - 115,000 per year

work hours: 8am to 4pm

education: Bachelors



responsibilities:

Required Experience:

• Experience in managing projects using sound project management methodologies, principles and techniques.
• Demonstrated ability to handle multiple projects at the same time, prioritize, and allocate resources to complete projects on schedule.
• Proven analytical and organizational skills to assess, analyze, organize and monitor project progress and risks.
• Demonstrated experience in successfully organizing and managing multiple projects, varying workload in a dynamic team environment and coordinate resources in a matrix environment.
• Experience in conducting technical assessments, preparing reports, and recommend results and solutions, concisely and clearly.
• Proven experience with sound and independent decision making skills
• Demonstrated ability to take direction, feedback and follow proper project documentation procedures during the project life cycle.
• Proven experience working with IT equipment, including but not limited to computers, printers, monitors etc.
• Build professional, cohesive and collaborative relationships with team members, customers and project stakeholders
• Demonstrated ability to understand and explain technical problems in non-technical terms.
• Proven ability to work with high-level administrators, leaders, faculty, staff, technical programmers and unsophisticated users effectively.
• Demonstrated ability to work across lines of authority and lines of functional responsibilities collaboratively while maintaining cordial relationships with all stakeholders.
• Excellent written and oral communication skill, along with interpersonal skill to handle issues with tact and diplomacy.
• communication (written and oral), interpersonal skills, tact and diplomacy appropriate for interfacing with wide range of administrators, faculty, staff, along with external vendors and other university campuses.
• Demonstrated ability to communicate in English clearly (written and oral).
• Proven ability to handle and work effectively in a complex environment involving rapidly changing priorities, heavy workload, physical disruptions and highly fluid authority
• Proven project documentation skills (written) including but not limited to meeting-minutes, assessments, charters, plans, metrics, resource logs, issue logs, status updates and project closing documents.

Preferred

• Experience working in a healthcare or customer service organization.
• Ability to handle irate customers with diplomacy and effectiveness. Translate problems into effective solutions and ability to communicate in a non-defensive and an empathetic manner.
• Possess strong customer service skills and ability to maintain focus on tasks or issues on hand.
• Ability to express helpful and positive attitude towards faculty, staff in various units in the hospital environment and within IT.
• Skill in establishing rapport and credibility with others to convey a professional, collaborative and customer-oriented attitude.
• Working experience supporting and interacting a wide range of administrators, faculty, staff, along with external vendors and other university campuses.
• Experience with creating and maintaining technical and support documentation.
• Ability to work cohesively and quickly under pressure of deadlines and critical circumstances.

qualifications:

• Experience level: Experienced
• Minimum 8 years of experience
• Education: Bachelors

skills:

• PMP
• Project Manager
• Technical Project Manager

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.



Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.