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Position Description:
POSITION DESCRIPTION
CGI is seeking individuals who are looking to join a dynamic and fast-paced client implementation and support team. The Cloud Infrastructure Project Manager leads cross-functional teams in the development and execution of implementation, migration, and upgrade projects.
If you are an experienced Cloud Infrastructure Project Manager who can learn while executing, operates independently, and understands cloud infrastructure technology, this might be the role for you.
Your future duties and responsibilities:
The duties and responsibilities of the Cloud Infrastructure Project Manager include, but are not limited to, the following:
Project and Change Management activities:
• Leads cloud infrastructure implementation and maintenance projects.
• Develops detailed plans and schedules and manages risks and issues to ensure on-time delivery of projects.
• Facilitates smooth transition of new services from implementation to maintenance and operations, ensuring operational staff are adequately trained and processes and procedures fully developed.
• Supports Operations Request, Incident, and Problem Management activities to ensure timely and effective delivery of service in compliance with Service Level Agreements (SLA) and contractual requirements.
• Serves as internal and external escalation point, ensuring project issues and risks are mitigated and resolved.
• Shares Off-hours on-call Incident Manager Responsibilities and coordinates Major Incident Management activities both on and off-hours.
• Participates in internal change management meetings, ensuring new work is planned, documented, and communicated to/from other groups, including client.
• Coordinates off-hours operations activities in support of major releases and system/service implementations.
Supports the development and maintenance of Change, Project, and Operations Management documentation including Change Requests, Project Schedules, Operations procedures, and other contractual Deliverables.
• Works with client to understand deliverable expectations; captures these in Deliverable Expectation Documents (DEDs)
• Assists Operations Deliverable owners with development of Deliverables and ensures internal peer reviews and client walk-throughs are completed.
• Ensures deliverables meet CGI standards in terms of completeness of information and quality of writing.
As needed, supports Project Management (e.g., schedule updates and reviews) and Risks and Issue Management activities for Operations.
Required qualifications to be successful in this role:
• Experience successfully delivering infrastructure projects.
• Familiarity with Cloud services, Databases, Local and Wide area networking technologies, Windows and Unix operating systems, and middleware.
• Experience working in an outsourced/managed services environment with some client-facing responsibilities (e.g. technical discussions with the client).
• Excellent written and verbal communication skills and an ability to listening actively.
• Ability to understand & analyze an issue or problem to develop & implement a corrective action plan.
• Ability to communicate complex technical information to less technical staff (e.g. CGI management and client staff).
• Excellent presentation skills
• Excellent Analytical skills
DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED
• PMP/ITIL or similar project or service management certification.
• Experience managing one or more areas of infrastructure operations (e.g. Server Administration, Network Administration)
• Experience delivering managed/outsourced IT services.
• Knowledge of Industry Sector (Social Services).
• Familiarity with Atlassian (Jira, Confluence, Bamboo, Bitbucket) and other DevOps tools.
• Experience working in fast-paced development environments utilizing Agile, SDLC and/or other systems development methodologies.
#LI-AT3
#DICE
"CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for
this role. The determination of this range includes various factors not limited to skill set level, experience and
training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI
typically does not hire individuals at or near the top of the range for their role. Compensation decisions are
dependent on the facts and circumstances of each case. A reasonable estimate of the current range is
$84,000 - $181,800."
At CGI we call our professionals "members" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more
Skills:
