Title: Enterprise Communications/Telecom DeveloperDepartment: Unified Communications, Corporate Network & Data CLocation:Sacramento, CA, US, 95819-4628Category: Information Technology/TelecommunicationsMinimum Pay Rate: $111,092.80Maximum Pay Rate: $147,201.60Civil Service Status: Civil ServiceApply by Date: 10/11/2024Posting Type: OpenThis is an exciting time to join SMUD as a key member of our Enterprise Communications team as we converge our contact center operations on the Genesys Cloud CX platform. In this role, you will be responsible for developing and supporting both custom and standard out of the box integrations, applications, and configurations for our enterprise communications portfolio of technologies. The ideal candidate will have prior design and development experience with IVR, contact center operations and enterprise telephony technologies.SMUD Official Classification: Enterprise Technology Developer JourneyPurposeProvides technical support and analysis in a broad range of information technology areas including the planning, design, development, installation, operation, and enhancement of SMUD enterprise applications; ensures a state-of-the-art, stable, accurate, and reliable computing environment that meets the needs of the organization.Nature and ScopeThis is the journey level within the Enterprise Technical Developer class series. Positions within this classification will demonstrate working knowledge in all of the specialty areas independently with minimal oversight. Under general supervision, positions within this class perform difficult and more complex work than the entry level Enterprise Technical Developer as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technical Developer in that the latter requires a higher level of complexity, difficulty and level of tasks assigned, broader decision-making authority, advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more specialty areas. Advancement to Senior Enterprise Technical Developer is done through a competitive process.Duties and Responsibilities
Plans, analyzes, designs, develops, implements, and maintains enterprise applications by utilizing other development support tools for SMUD interfaces, data conversions, custom transactions, forms and reports; develops detailed designs, defining user requirements; plans implementation strategies.
Participates in workflow process design, development, testing, administration and maintenance.
Addresses integration and interface issues between enterprise applications and non-enterprise applications; develops customizations for enterprise application transactions and user exits; develops testing criteria/scenarios and conducts testing and debugging.
Provides technical documentation on custom transactions, interfaces, forms, reports, workflow, document imaging and other enterprise application objects; supports document imaging and data archiving needs.
Communicates technical information and provides guidance to staff and/or end-user community.
Analyzes the need for modifications and enhancements to existing enterprise applications and/or infrastructure by evaluating the effectiveness of current modules; conducts workflow and process analysis; identifies needed changes, enhancements, and impacts to business processes.
Revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing.
Provides technical support for the overall effectiveness of the use of enterprise application systems by end-users; troubleshoots user and technical obstacles and system problems; provides technical consultation and solutions.
Develops, establishes and conducts classroom and on-the-job training on the use of programs and procedures; supports functional analysts in developing training information; provides information to functional analysts on the use of programs and procedures.
Plans, coordinates, prioritizes, monitors, and guides work activities with work-unit employees to meet established task objectives and deadlines; assists in selecting and orienting new personnel; provides staff training; evaluates work performance results.
Assists in administering the department budget by planning, monitoring, and revising schedules, work plans, expenditures, and assignments.
Plans, coordinates, prioritizes, monitors, guides, and reviews/conducts work activities associated with department internal/external projects, in accordance with established task objectives and schedules, as outlined in the project plan/contract.
Performs related duties as required.
Required Education
High School diploma or equivalent
Required Experience Qualifications
3 or more (3+) years of progressively responsible relevant work experience as a technical analyst in the area of day- to-day design, development, implementation, and maintenance of enterprise applications.
Knowledge OfIndustry trends related to business and information technology; intermediate concepts and methods for development of enterprise applications; methods and techniques of planning, organizing, directing and controlling work activities; principles and practices of budget administration; principles of business letter writing and basic report preparation; procedures and practices of cost control and project scheduling; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.Skills ToConfigure enterprise software and/or provide programming/development support; creatively solve interface, conversion, and programming issues while considering economic and system limitations; develop and maintain project budget and schedule; evaluate and resolve moderately complex technical and/or management issues and develop/implement resolution alternatives; compile and prepare technical, statistical and/or analytical reports and presentations; write new and revised policies and procedures; express ideas/facts clearly and concisely to individual or groups, taking into account the audience and nature of information; learn and apply techniques and concepts related to team management; learn and apply techniques for exercising significant leadership and authority; learn and apply methods and techniques of training and performance evaluation; learn performance management techniques related to project management; learn to plan, organize, direct, control, and review the work of others; learn to identify, assess, and coordinate training needs for staff; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally.Desirable Licenses/CertificatesCertification in IT or related field is desirable.Desirable EducationA Bachelor’s degree from an accredited college or university with major course work in computer science, MIS or a related field is desirable.Desirable Qualifications
Development experience in VB.net, C#, Python
Experience operating and querying against MS SQL DB
Knowledge and Experience with Genesys CX Cloud including flow development in Architect (voice, email, digital messaging, ACD/IVR)
Telecommunications knowledge and experience
Contact Center Operational experience
Basic understanding of network technologies and architecture
Basic understanding of Windows Server and NIX administration
Technical Troubleshooting skills
Physical RequirementsApplicants must be able to perform the essential job functions with or without a reasonable accommodation.Sacramento Municipal Utility District (SMUD) - Who We AreAs the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.Our Commitment to Diversity & InclusionSMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.Why Sacramento, California?The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.Hybrid WorkThis position may be eligible for SMUD's hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.Req ID: 1704
