Service Now Certified Consultant

Service Now Certified Consultant

29 Oct 2024
California, Sacramento, 94203 Sacramento USA

Service Now Certified Consultant

Vacancy expired!

Seeking ServiceNow Certified in specific modules as developers and adminstrators with at least 2 large project implementations and 3+ years ServiceNow experience, such as HR (ITHR), Security Operations (ITSO), Business Operations (ITBO), IT Service management (ITSM), Customer Service (ITCS)
Estimated to start winter 2020
Duration: a year or longer
Located in Sacramento CA

Role & Responsibilities

  • Identify opportunities to leverage automation to improve solution effectiveness
  • Assists in the review, design, and improvement of ServiceNow processes and procedures for the effective management and adherence of ServiceNow process areas.
  • Manages and resolves incidents against ServiceNow applications
  • Analyzes IT business and technical problems, designing, coding, testing, maintaining, supporting, documenting and installing solutions.
  • Trains IT personnel to ServiceNow processes and tools
  • Communicates process standards to ensure understanding and consistency
  • Works closely with Analysts to understand business stakeholder environment and collect requirements • Performs routine maintenance to include performance monitoring and error identification/remediation
  • Responsible for identifying problems, researching solutions, reconfiguring or recoding system to improve system functionality
  • Operates and provides day-to-day administration of the ServiceNow, following defined processes
  • Focuses on KPI measurement, providing a means for gathering and reporting on data • Assists in the development and implementation of improvements to the processes and the tools that support them
  • Audits Change Requests, Service Requests, Incidents and other tool generated tickets to ensure compliancy and accuracy
  • Creates and maintains Catalog items
  • Generates periodic and Ad-Hoc reports from ServiceNow regarding status of ITSM performance indicators
  • ServiceNow Certified System Administrator required
  • Must have thorough understanding of ITIL/ITSM processes In-depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow
  • Experience with Active Directory, LDAP, MID and SSO in an administrative capacity
  • ITIL certifications is a plus.

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Job Details

  • ID
    JC5303401
  • State
  • City
  • Job type
    Permanent
  • Salary
    $80,000 - $120,000
  • Hiring Company
    Stanfield Systems, Inc.
  • Date
    2020-10-22
  • Deadline
    2020-12-20
  • Category

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