Customer Service Representative/Administrative Assistant
If you are a diligent, organized, and friendly person with excellent people and communications skills, a career as a pest control Customer Service Representative/Administrative Assistant may be the perfect role for you. We are a locally owned and operated company which has been in business since 2001 and are looking to fill a position in our Sacramento, CA location. As the liaison between customers and field representatives, the ideal candidate must properly communicate with callers to understand the services they need or help address or properly route any concerns they may have. We are looking for a proactive go-getter, who is highly self-motivated, professional, and capable of prioritizing tasks utilizing strong organizational and customer service skills.
Essential Duties and Responsibilities:
Professionally respond to customer phone calls and emails
Accurately document actions taken on each account
Schedule service appointments
Process work orders including open/close work orders, identify and correct errors
Soft collection calls/emails
Qualifications
Customer service: 2 years (Required)
High school diploma or equivalent (Required)
Professional telephone demeanor
Pleasant customer service skills are a must!
Strong work ethic, punctual, reliable, and dependable
Acute attention to detail
Excellent time management skills
Excellent written and verbal communication skills
Ability to type 50 wpm and utilize 10 key
Ability to speak, read and comprehend the English language
Ability to multi-task, stay organized and function effectively in a fast-paced, deadline-oriented environment
Strong problem-solving skills and analytical abilities
Self-starter, able to change direction quickly
Must be able to remain in a stationary position for long periods of time
Pinnacle Pest Control is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Salary
$23 - $25 an hour
Job Type
Full-time
Benefits
401(k)
401(k) matching
Health insurance
Dental insurance
Vision Insurance
Employee discount
Paid time off
Schedule:
Monday to Friday 8am-5pm
Saturday Rotations
