Pay Range: $21.00 - $25.00 per hour
Shift: 8:30 am - 5:00 pm, Monday - Friday
We are a busy local trade printing company, located in West Sacramento seeking a Customer Service Representative (CSR) to join our production support team. This position is key to keeping communication flowing smoothly between customers and our internal departments — ensuring every print job runs accurately, on schedule, and with top-quality results.
We’re looking for someone with strong attention to detail, great communication skills, and a positive attitude who’s eager to learn the print industry. If you’re dependable, organized, and thrive in a team setting, this could be a great fit for you!
Responsibilities:
- Communicate with customers to receive and clarify job details, pricing, and timelines.
- Enter and manage job order tickets accurately in the production system.
- Work closely with sales, production, prepress, and mail data processing teams to coordinate each project.
- Monitor job progress and proactively update customers on status, changes, or issues.
- Review proofs, specs, and deadlines to ensure all details are correct before production.
- Handle customer questions or concerns promptly and professionally.
- Assist with order tracking, shipping coordination, and delivery confirmations as needed.
- Maintain organized records of orders, client communication, and project details.
Qualifications:
- Strong attention to detail and accuracy — especially when entering or reviewing job information.
- Excellent communication and multitasking skills.
- Ability to prioritize tasks and manage multiple projects under deadlines.
- Basic computer skills and comfort using spreadsheets, email, and databases.
- Printing or mailing industry experience a plus, but we’re willing to train the right person who is eager to learn.
- Positive attitude, dependability, and a willingness to ask questions to fully understand each job.
Why This Role Might Be Right for You:
You’re someone who likes to keep things organized and running smoothly. You enjoy talking with people, solving problems, and being part of a collaborative team that takes pride in getting every job done right. You don’t shy away from learning new systems or asking questions to improve your knowledge — and you get satisfaction from knowing your communication and coordination make the whole process work.
How to Apply:
Please reply with your resume, and a brief summary of your experience. Qualified applicants will be contacted via phone call or email. Applicants who do not provide a resume or summary, will not be reviewed or contacted.
