Customer Service Representative — Kniesel's Collision (Shingle Springs)
Join the Kniesel’s Collision Family!
Company Overview
Kniesel's Collision is a family-owned and operated company with more than 56 years of excellence in the collision repair industry. With 13 advanced facilities across El Dorado, Placer, Sacramento, and Yolo counties, we are dedicated to delivering top-tier repairs and outstanding customer service.
Join a team where your work is valued, your growth is encouraged, and your contributions truly make a difference.
Position
Customer Service Representative (Full-Time)
Location
Kniesel’s Collision – Shingle Springs
4031 Wild Chaparral Dr., Shingle Springs, CA 95682
Position Summary
As a Customer Service Representative (CSR) at Kniesel’s Collision, you will be the face of the shop—greeting customers, answering questions, and guiding them through the collision repair process from start to finish. You’ll act as a liaison between customers, estimators, and technicians to ensure every repair experience is seamless, transparent, and professional.
Our CSRs exemplify Kniesel’s core values: family, integrity, and excellence. Through clear communication and compassionate service, you’ll ensure customers feel confident, informed, and well taken care of throughout the repair journey.
Key Responsibilities
Welcome customers with professionalism and warmth in person, by phone, and via email.
Enter and maintain accurate customer and vehicle information in Nexsyis or related systems.
Open and maintain customer files and repair orders.
Schedule estimates, drop-offs, and deliveries with estimators and production teams.
Coordinate with our centralized call center to ensure a smooth customer experience.
Guide customers through drop-off procedures and obtain repair authorizations.
Coordinate rental car arrangements and insurance approvals.
Collect payments, finalize paperwork, and ensure accurate documentation.
Resolve customer concerns promptly and courteously.
Perform administrative tasks including filing, scanning, and keeping the office organized.
Qualifications
Previous customer service experience, ideally in automotive, insurance, or service industries.
Strong communication skills, both verbal and written.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks in a fast-paced environment.
Comfortable using Microsoft Office and learning new software tools.
Collaborative, adaptable, and solutions-oriented.
Bonus Skills
Experience with collision repair systems such as Nexsyis or CCC1.
Familiarity with automotive repair processes or insurance claims.
Core Values
WOW Customer Service
Integrity
Humility
Family
The Golden Rule
Quality
Compensation & Benefits
Hourly Wage: $19–$24/hour (DOE)
Health: Medical, dental, and vision
Retirement: 401(k) with company contribution
Additional: Life insurance, Aflac, HSA options
PTO: Paid time off, sick leave, and holidays
Growth: Training, advancement, and career support
Schedule
Full-Time: Monday through Friday
How to Apply
If you’re passionate about helping people and thrive in a customer-focused environment, we want to hear from you!
Submit your resume and cover letter at
https://kniesels.com/careers/.
Equal Opportunity Employer: Kniesel’s Collision is committed to fostering a diverse, inclusive workplace and welcomes applicants of all backgrounds and identities.
