An Assistant Community Manager is responsible providing clerical and administrative support to the lead Community Manager(s). The Assistant Community Association Manager is the liaison to the lead Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members,
Duties include but are not limited to:
Complete digital and physical administrative tasks for multiple properties. These include but are
not limited to preparation of governing documents, Architectural Review Board (ARB)
application processing, receive and sort incoming mail/packages to record, dispatch, distribute
to the correct recipient.
Address inquiries and resolve concerns with homeowners, management, and vendors within 24
hours.
Assist owners with the Association web site for access to rules, governing documents, minutes
of meetings, community project communication, and newsletter distribution.
Maintain, update, and organize property unit files within designated portfolio.
Assist lead Community Manager with on-site community inspections as necessary, drafting
hearing letters, researching repair quotes, work order updates, and annual meeting
notifications.
Create reports (landscape, emergency work orders; delinquencies, violations) out of the
management software and mailing system.
Work cross functionally with other departments,
Qualifications:
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Knowledge of communities/property and homeowners associations
Knowledge of the role of the association board and the Community Association Manager
Able to work well with little supervision
Excellent customer service and ability to handle fast paced work environment
