Why join Stryker?We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comThe Associate Sales Representative is responsible for the day to day work and overall performance supporting the Patient Care franchise with our Customers in the field. The ASR will work closely with their Area Manager and Service counterparts to identify, develop and implement various strategic plans and programs to meet the organization's business objectives. The ASR has oversight over the growth and retention of our Patient Care franchise both with existing Customers as well as support and engagement in the sales process for new Customers in coordination with the Strategic Sales Team and Regional Sales Teams. The ASR will be expected to be a subject matter expert on the overall process of Assessments as well as best practices with the activities that will drive growth in collections within Patient Care franchise. It will be important that this individual has an in depth understanding of the overall sales and collections process of all 3 franchises, serves as a single point of contact for our Regional Teams, is proactive with planning and scheduling and has the ability to support the sales process and customer facing interactions (as needed). This job will require a 4 year college degree.Essential duties & responsibilities:Sales Function
Maintain routine communication with divisional teams (Sales Reps, Regional Managers, Strategic Sales Managers, Area Sales Directors, Service personnel etc) to gather and share information as part of overall responsibilities
Educate and inform hospital stakeholders regarding the benefits of SSS products and services, thus increasing the volume of used devices collected and reprocessed devices ordered.
Conduct “in-service” education with hospital stakeholders and cross-departmental healthcare facility staff across 24x7 shifts re: new programs, changes, updates, or customer concerns, thus promoting the benefits of reprocessed devices and driving higher collection volume and sales.
Recommend solutions for customers and teammates on maximizing their reprocessing program based upon analysis of current customer practices and needs.
Analyze customer usage of devices to maximize participation in Stryker’s reprocessing program and create action plan for increasing account participation and potential sale of new products and services.
Assist with planning & execution of territory business plan based upon knowledge of existing and projected customer sales and reprocessing trends.
Reinforce established relationships with all key decision makers at Customer level
Identify and help coordinate new opportunities with Sales to build new business and protect existing business through coordinated sales and service efforts, improved agreements and contract compliance.
Partner with Area Manager, Strategic Sales Management and Regional Managers to effectively execute on specific franchise strategy that is tied to reprocessing – both current and new Customers
Provide data, support and information (as needed) at IDN Quarterly Business Reviews for Patient Care
Develop and execute commercial strategy to grow collections within Patient Care through the use of data, performance trends and feedback from regional Sales and Service Teams
Monitor collection compliance, sell through and overall performance levels and evaluate results to make appropriate suggestions to target new business and grow market share.
Contract Implementation
Collaborate with Sales, Strat Sales and Service to optimize contract execution and enhance customer experience during the implementation process (as needed)
Problem Resolution
Take on assigned and on-demand tasks focused specifically on Patient Care collections and growth
Single point of contact (in conjunction with Sales) for Patient Care growth opportunities where guidance, coaching or strategic insight would be needed to best support our Customers
Training & Education
Coordination with Sales Enablement to understand the Patient Care products and portfolio
Thorough understanding of the process and best practices of Assessments
Adhere to all corporate policies as published, as well as AdvaMed guidelines in interactions with customers.
Manage travel expenses to fall within Regional budget expectations
Education & special trainings:Qualifications & experience:Experience
4 year College degree required
Demonstrates history of performance and achievement
Preferred some level of selling or sales support experience within industry
Preferred some level of experience in Hospital based landscape and culture
Role Qualifications
Must have excellent time management skills with ability to use independent judgment to prioritize effectively
Must be able to work with clinical and business personnel, both internal and external to Stryker
Must be able to analyze and resolve issues using independent judgment
Must be able to work well independently and without direct supervision
Must be able to review printed material and draw salient conclusions
Must be able to generate and explain detailed forecasts, guidelines, and procedures and execute on strategy
Must be able to communicate concisely telephonically and via email
Must be able to use common office equipment (e.g., printer, cell phone, etc.)
Required proficiency in MS Office applications including Excel, Access, Word, PowerPoint and Outlook
Other Skills
Excellent analytical skills
Excellent communication and interpersonal skills
Excellent organizational skills
Highly motivated
Collaborative
Regional management or other leadership experience
Physical requirements & work environmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work environment :
Adherence to all company policies and to act as a role model in the adherence to policies.
Flexibility to work unconventional hours as business dictates.
Independent achiever in a customer-focused (internal/external) team environment.
Ability to work in an environment where priorities can change rapidly.
Travel up to 40% annually, may include some weekend travel.
Base + commission: $65,000 and may be eligible to earn commission and/or bonuses + benefits.About StrykerOur benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/US-Stryker-Employee-benefits.pdf)About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
