Responsibilities:Oversee multiple digital communication platforms to log and establish new digital patient records effectively.Address any technical issues with referring dentists, offering guidance on protocols to avoid future errors and enhance workflow efficiency.Deliver high-quality customer support through various platforms, including phone and email, maintaining a responsive communication flow.Continuously monitor and manage all communication channels, ensuring timely escalation of customer requests to the design team.Conduct follow-ups with clients to address unresolved issues while effectively managing project timelines and avoiding roadblocks to guarantee timely delivery.Facilitate training sessions for customer staff on operational protocols and oversee the project management of a complex multi-step design and fabrication processEvaluate digital imaging data for discrepancies, ensuring data integrity and compliance with established standards.Monitor and report on customer success metrics and engagement trends to drive continuous improvement and service excellence.
