IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.Your Role and ResponsibilitiesAre you passionate about creating an impactful employee experience for organizations undergoing a digital transformation? We are seeking an experienced ServiceNow Employee Workflows Lead to join our team and play a key role in driving business success for our clients. The successful candidate will have a deep understanding of the HR domain and be able to oversee ServiceNow Employee Experience Transformations while supporting sales and campaigns to create eminence for IBM in the market. This role requires a strong background in HR processes and technology and excellent communication and project management skills.Responsibilities:
Collaborate with clients to understand their HR processes and identify areas for improvement and automation.
Design and implement ServiceNow Employee Workflow solutions that streamline HR processes and improve the employee experience.
Provide guidance and support to clients on best practices for HR process automation and employee engagement.
Work closely with sales teams to develop and execute strategies and campaigns highlighting the value of ServiceNow Employee Workflows and IBM's employee experience & HR expertise.
Engage with cross-functional teams, including technical and functional consultants, to deliver comprehensive solutions that meet client needs.
Identify and pursue new business opportunities with existing clients and new prospects.
Stay current with industry trends and emerging technologies in the HR domain and apply this knowledge to deliver innovative solutions that meet client needs.
Provide thought leadership and subject matter expertise to clients and internal teams and contribute to developing white papers, case studies, and other marketing materials.
Required Technical and Professional Expertise
At least 5 years of experience in HR technology consulting or a related field.
Strong understanding of HR processes and technology, including talent management, service management, and employee experience.
Multiple implementations of ServiceNow HRSD and other Employee Workflows
Proven track record of delivering successful HR process automation projects.
Excellent communication and project management skills, with the ability to work effectively with technical and non-technical stakeholders.
Strong analytical and problem-solving skills, with the ability to identify and optimize HR processes. ServiceNow HRSD certification.
Familiarity with disruptive opportunities with Gen AI, Automation, Skills Intelligence, etc. and how they can be applied to the HR domain.
Preferred Technical and Professional ExpertiseCloud HCM Applications, Employee Experience, HR TransformationAbout Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementKyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: 12 weeks of paid parental bonding leave. Well-being programs to support mental and physical health. Financial programs that empower you to plan, save, and manage your money. Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
