As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team.Our client has a brand new opportunity for a qualified Mobility Asset Management Specialist to join their team onsite in San Fransisco, CA. This resource will be tasked with maintaining the entire lifecycle of client corporate mobile assets. They will assist the team in the procurement, intake, deployment, and disposal of client mobile phones and tablets. Their primary role will involve providing logistical support for an upcoming mobile device deployment project. They will be assisting the team in asset intake, device preparation, and package shipping to ensure team's deliverables are met. The rest of the role will be maintaining the daily operational responsibilities that the Mobility team has. These responsibilities include new hire staging, break fix and troubleshooting cases, wireless number transfers, and working through other mobile device type incidents.Duties and Responsibilities:
Demonstrate strong communication and customer service skills when remotely supporting users
Effectively manage a queue of 50+ tickets while fulfilling other daily responsibilities
Provision mobile devices for new hires and existing employees
Responsible for dispatching replacement devices for internal users who have submitted requests for broken or faulty devices
Possess a strong grasp of policy enforcement, while concurrently educating users to comply diligently with established policies
Respond promptly to escalations for technical support via Slack and email
Manage the wireless device inventory of client mobile provisioning lab
Support team in device forecasting, auditing, recycling of used devices, and disposal preparation
Provide training to users on the proper usage and configuration of their mobile devices with a positive attitude and empathy
Frequently engage in collaborative efforts with support teams to identify and resolve problems and find effective solutions
Troubleshoot hardware and cellular issues with mobile devices
Tasked with the administration and maintenance of company's wireless carrier accounts
Skills and Qualifications:
Minimum 1 to 2+ years of experience
in a related role, preferably provisioning while supporting a large organization
using various ticketing and queue management software platforms
supporting cellular data and wireless number accounts
College degree preferred but not required
Experience working with ticketing platforms and queue management
Previous inventory / asset management experience
Experience working with wireless carriers preferred
Demonstrated experience in efficiently managing warehouse inventory, stock organization, and optimal storage methods
Proficient in conducting regular audits to ensure accuracy and identify inventory discrepancies
Proficient in supporting and troubleshooting iOS and Android mobile devices (e.g., iPhone, iPad) including hardware, software, and staying informed on the latest technology trends
Proficient in data intake and analysis using Excel / Google Sheets spreadsheets
Must be physically able to lift boxes and containers up to 25 lbs.
Excellent verbal and written technical documentation skills
Strong team player with service-oriented attitude and customer focus
Strong research and problem-solving abilities are required
$25.83 per hourFull COVID-19 vaccination may be required.We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. e X cell ™ Supports Equal Employment Opportunity e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
