Kelly Technology is currently recruiting for an OpsTech (OT) Specialist. You will work in hybrid model for a client based in Mission Bay/San Francisco. This role is a full-time/direct hire. The ideal candidate would have experience 2+ years' experience in an infrastructure support role related to Active Directory, networking, AV systems and MDM for Android and iOS devices. Prior experience providing support to building support and operations team is a plus
Essential Duties and Responsibilities:
Provide support for building OT infrastructure, supports local service requests and incidents
Perform troubleshooting and identifying any problems relating to PC's, mobile devices, printers, network connectivity including any OT building related applications
Collaborate with other teams including Information Security, Infrastructure, Business Innovation Technology and Business Technology Support to ensure proper OT procedures are being adhered
Support and collaborate with building support engineers and vendors to meet all OT related tasks and project timelines
Discover and maintain building OT asset inventory including devices that are end of life
Provide technical assistance and necessary training to building engineering staff
Assist with any necessary network discovery and vulnerability assessments including system or application updates/patches to ensure adequate OT best practice and cybersecurity solutions are in place throughout all OT systems and platforms
Escalate any potential OT network, system, and hardware related issue as well as security vulnerabilities to senior OT management
Follow the OT guideline and best practice to streamline the overall support and experience for building support, security, and operation team
Act as a regional lead to understand, identify, and support building technology requirements for projects including, but not limited to network architecture, VoIP phones, AV offerings, BMS applications, and server architecture
Demonstrate ownership and manage incident resolution from end-to-end in a highly responsive manner; must be able to escalate and provide visibility, as appropriate, to Senior OT and IT Management
Strong customer service skills to generate customer relationships through listening and learning channels such as discovery conversations, issue management and resolution processes and regular check-ins to ensure resolution is satisfactory
Maintain up-to-date knowledge of all solutions deployed within the client's environment
Perform IT related services at multiple building locations within your region, including but not limited to carrying equipment and setting up computing equipment
Serve as an escalation point within the OTS Team
Act a mentor and provides guidance to other OTS members
Support and lead necessary projects as assigned
Qualifications and Experience:
Bachelor's degree in Information Technology, Computer Science or Computer Engineering desired
2+ years of technology experience, primarily in support roles
Experience in providing support to building support and operations team is a plus
Fundamental understanding of network architecture, AV offerings, BMS applications, and server architecture
Proficient in MS Office, Windows OS, Android, and iOS devices
Prior experience creating and maintaining user accounts and groups in Active Directory and other 3rd party applications as well as granting and auditing permissions
Familiar in providing necessary technical field supports to variety of building operational technologies, systems, and hardware platforms
Proven IT troubleshooting skills including networking, application, and system issues for end-users
Ability to work with different remote team members to deploy any IT equipment as well as troubleshooting any issue within your respective region
Ability to effectively work with project team, vendors and/or clients on multiple projects with minimal direction
Ability to perform, and possess the willingness to learn in a fast-paced environment with limited managerial oversight
Passion for teamwork and problem solving
Excellent written and verbal skills
Superb customer service skills including the ability to understand both internal and external client needs and expectations
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly ®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
