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This OpportunityWSP is currently seeking for a Full-Time Outreach Specialist based in our Oakland or San Francisco office. Become a member of our Advisory Services/Communications & Public Involvement (CPI) Team and be a part of a growing organization of professionals. This is an exciting opportunity to join our national team of talented communications and public outreach/public information professionals.The primary goal of the Outreach Specialist is to provide program information via phone, email as well as occasional worksite visits to the Bay Area Commuter Benefits Program Operation's customers, which include the employers and the general public. The objective is to assist employers within the Bay Area Air Quality Management District geographic boundaries in complying with the Bay Area Commuter Benefits Program and completing registration as well as offering commuter benefits to employees.At WSP, we are driven by inspiring the best people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach — and yours — as a WSP employee. Come join us and help shape the future!The best candidate will be an experienced self-starter with the motivation and practice of simultaneously working on multiple and dynamic project deliverables. This requires self-accountability, including smart time management, excellent organization skills, maximizing resources, and being results driven and proactive with challenging environments. Creativity and collaboration are essential in bringing our clients the most innovative and effective communications ideas, solutions and resources. Experience with public information and transportation demand management (TDM) best practices will build authentic relationships with the project's communities. The person in this role should be prepared to create and deliver options and solutions for employers' commute programs.Your Impact
Deliver inbound and outbound emails and phone calls to Bay Area employers
Respond and provide information in real-time (standard business hours) with clear and concise information regarding the program options. This information will be delivered within a customer service framework with attention to prompt, helpful, and accurate delivery.
Maintain/oversee the accuracy of program databases and reports to reflect activities completed
Contribute content for the monthly report documenting efforts and outcomes
Work alongside the Commuter Benefits Program team to deliver employer outreach, customer communications, gather and monitor program metrics and have an essential role in the program success.
Help support branding and message consistency for the Commuter Benefits Program and related regional programs.
Offer process and operations protocol improvements suggestions as well as help establish and refine standard operating procedures.
Be a resident of the San Francisco Bay Area and have the ability to occasionally travel to employer worksites within the nine-county Bay Area
Ability to exercise prudent, independent judgment and excellent customer relations skills.
Ability to perform under minimal supervision, including strong decision-making, problem-solving, multi-tasking and workload balancing skills.
Ability to maintain accurate and meticulous records and the ability to
Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel) and Adobe Acrobat
Responsibility to quickly grasp and thoroughly understand the Bay Area’s transportation modes and key systems as well as the Bay Area Commuter Benefits Program. And the ability to inform stakeholders about the program.
Work collaboratively in a dynamic team environment, as well as independently, utilizing best practices for public information, including the quick and accurate dissemination of information to customers
Supports a project team in all communications and outreach efforts. This may include, but not be limited to, attending public events, creating and organizing public meeting/event documentation and materials.
Supports the implementation of communications plans by the program team communicating with community and employer stakeholders and supporting the management of an outreach contractor
Who You AreRequired Qualifications
Bachelor’s degree in communications/marketing, business or related field, or equivalent work experience in customer service, outside sales, consulting or professional services.
Experience working with a database and familiarity with secure handling of PII.
A minimum of two years of experience in communications and/or outreach, public information or business to business marketing/customer services
Experience with infrastructure, transportation or other complex projects and or air quality topics and issues
Superior command of the English language, with excellent written/oral communication and proofing skills
Attention to detail and prior experience with quality assurance/quality control
Outstanding interpersonal communication skills and the ability to deal effectively with all levels within an organization and on a project level
Excellent organizational and time management skills and experience coordinating with team members and subcontractors
Preferred Qualifications
Fluency in Spanish or Chinese is a plus.
WSP Benefits:WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.CompensationExpected Salary (all locations): $64,000-$109,780WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.#LI-MH4About WSPWSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.www.wsp.comWSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.The selected candidate must be authorized to work in the United States.NOTICE TO THIRD PARTY AGENCIES:WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
