Job Requisition ID #24WD75942Job Description:The Enterprise Business Support and Operation Team seeks a Sr. Manager with experience to lead one of our main teams in Business Application Systems Engineering (BASE).You will report into the Director of Business Application and Support. You will manage up to two teams. You will be Hybrid-Remote and will work out of our San Francisco Location.If you have experience managing distributed teams, both remote and in-office, and multi-functional and multi-geographic teams. You will coordinate worldwide activities with business stakeholders.You will need to delegate within the team and integrate with related support and engineering teams. You will need to bring a technical background as described in the skills and considerable financial or similar business experience is required.As the Tech Manager of Business Application Support & Engineering, you will help us lead technology teams to support Business Services at speed and scale; Inspire creativity in technology and process; Inspire the teams to achieve outstanding results. You will Lead the Strategic Initiative to make sure the Project is ready for Operations, promote incident and pattern analysis, working with development teams and holding them accountable for fixing the defects and show 'customer first' mindset.Responsibilities:
You will supervise and mentor support SMEs, which may include geographically dispersed personnel and contractors.
You will manage the enterprise applications for high availability, and compliance for Autodesk policies.
Collaborate with key stakeholders to ensure the ongoing, reliable performance of enterprise applications business.
You will develop and implement solutions for managing the application environment to include monitoring, reporting, system incident management and resolution.
Evaluate and improve on operational processes and metrics, procedure and documentation.
You will develop key performance indicators for resources and systems
Build relationships with other Autodesk teams.
You will need to help us establish an understanding of processes and data across all platforms and the impact of process or technical changes to overall company.
Customer-focused attitude with the ability to ask pertinent questions to understand the root cause of the issues and identify the growth to drive priority and response plan.
Demonstrated skill and experience in process management and process improvement.
Bring creative ideas to the table that enhance the customer and colleague experience
You will need to ensure all operational activities adhere to industry regulation standards, and security best practices.
Help us Implement robust security measures to safeguard client data and systems.
Implement best practices and standard operating procedures to streamline service delivery.
You will need to lead by example to empower and challenge the team to deliver their best.
System Maintenance and Monitoring:
Perform routine maintenance tasks, including (http://optimizations.Help) data cleanup, configuration updates, and system optimizations. (http://disruptions.You)
Help u s identify and address issues to minimize downtime and disruptions. (http://issues.Help)
You will be a primary contact for Salesforce-related inquiries and issues.
Help us p (http://issues.You) rovide support to end-users, troubleshooting problems and resolving issues.
You will need to help us address service disruptions, escalations, and incident resolution to maintain high levels of client satisfaction.
Escalate complex issues to appropriate teams and stakeholders.
Conduct post-incident reviews and implement preventive measures to mitigate future risks.
Preferred Skillset
8+ years of experience in a technical capacity; experience with CRM, Fintech, or Ecommerce platforms is a plus
5+ years of experience overseeing multiple teams.
You must demonstrate experience with results-driven; self-motivated and experienced in achieving business goals & OKRs, especially in ambiguous scenarios.
Experience with Jira, Confluence, and ServiceNow for service management and development management.
Hands-on experience troubleshooting full stack applications, web services, and microservices.
Experience in data analysis to inform important decisions and action plan
#LI-RM2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $169,400 and $273,900. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment OpportunityAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.
