Data Analyst

Data Analyst

15 Jan 2024
California, Sanjose, 95101 Sanjose USA

Data Analyst

Vacancy expired!

Customer Insights Analyst

San Jose, CA or RTP, NC

Looking for Data Analyst with Data Analytics, Data Validation, Data Visualization and Dashboard Development experience

Job Description:
  • Perform multi-channel customer feedback analysis to identify areas of improvement for customer experience
  • Design correlation analysis and identify trends to support development of marketing programs and product launches
  • Perform in-depth product registration and customer engagement analysis
  • Effectively communicate results of analysis to internal business partners
  • Apply quantitative analysis and data visualization to 'tell the story' behind the numbers
  • Develop presentations to summarize key findings
  • Present customer insights to key stakeholders in team and one-on-one settings

Analytical Process Improvement
  • Develop processes and methods for acquiring new data sources to enrich analytical data
  • Manage on-going maintenance and updates of customer related data attributes
  • Develop project timelines for key deliverables, update project management system, and inform stakeholders of project time-frames
  • Identify process bottlenecks and inconsistencies to with the goal of developing robust customer data lake
  • Periodically review, improve, and standardize KPIs so that leadership and other internal teams can more easily interpret data

Data Validation & Exploratory Analysis
  • Validate data integrity and quality of all inputs, and manage expectations with business partners
  • Identify data gaps, propose fixes, and manage resolution with IT and/or Business Intelligence team
  • Conduct exploratory data analysis to ensure customer behavioral and experience attributes are reliable and accurate

Dashboard Development
  • Develop relevant dashboards to highlight key findings for customer insights projects
  • Develop SQL queries to extract relevant data attributes from data warehouse
  • Manage ongoing updates and enhancements to analytical datasets

Additional Information:
since this is a brand-new role and they'll be the only one, we want someone who's comfortable with starting from scratch and really building this from the bottom up. This person should have a good blend of data & analytics + customer-centric mindset, familiarity with customer research/UX + be able to "speak" to various audiences (those that are technical or data folks as well as the UX and customer journey designers and managers)

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Job Details

  • ID
    JC8219499
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    Zensar Technologies Inc.
  • Date
    2021-01-07
  • Deadline
    2021-03-08
  • Category

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