· Initiates searches for suitable job openings for clients by comparing client qualifications with employer'srequirements· Works with businesses to identify job openings, alternative work activities, and training initiatives· Enlists cooperation of community and business leaders to help increase awareness of available workforceservices in the community· Maintains communication with employers to determine satisfaction with services and plan for qualityimprovement· Confirms eligibility and suitability for training requests as well as provide referrals to internal and externalresources, if applicable· Utilizes assessment tools as applicable to assist clients in identifying career goals, considering skills, abilities,interests, values, strengths, and areas for development· Creates client files, complete client intake, and maintain client records regarding services, assessment resultsand outcomes.· Provide consistent and comprehensive case management for customers experiencing barriers to employment· Confirms eligibility and suitability for program enrollment as required by contract and governmentrequirements· Reviews potential career pathways and labor market information with clients to identify transferable skillscurrently in demand· Conducts ongoing research in order to stay up to date with current labor market information and highdemand professions in the local area- Provides guidance and direction to field case management staff to provide exceptional customer service and to meet and exceed contracted goals. - Assists in data analysis of program performance- Other duties as assigned Lead Case Manager Duties- Leads case managers in achieving and exceeding contracted performance goals to include case management.· Other duties as assigned.
