E2E CT Control Tower (North America)Job Level: 107
Location: San Jose, CA HeadquartersRole OverviewThe Logistics Manager, Control Tower supports daily transportation and logistics operations with a focus on real‑time visibility, exception management, and service performance across North America. This role monitors shipments, escalates delays, maintains data accuracy, and partners with internal teams and carriers to help ensure reliable, customer‑focused logistics execution.The role contributes to continuous improvement, assists in technology adoption, and supports operational readiness and reporting across regional transport flows.Key ResponsibilitiesControl Tower Operations & Visibility SupportMonitor day‑to‑day transportation flows for North America, identifying delays, exceptions, and risk triggers.Escalate disruption issues and support corrective actions to maintain service levels.Maintain regional dashboards and key performance indicators (OTD, OTIF, exceptions, detention/demurrage trends).Work with procurement, customer operations, carriers, 3PLs, and trade compliance to resolve operational issues.Support root‑cause analysis and contribute to preventive action improvements.Digital Tools & Process ImprovementUtilize visibility platforms (e.g., FourKites, Project44) and transportation systems (TMS/OTM) for shipment monitoring.Support data quality validation and identify workflow gaps that impact visibility.Participate in digitalization initiatives, including basic workflow automation and system testing.Partner with the Logistics COE on improvements that enhance operational accuracy and data consistency.Operational ExcellenceAssist in maintaining regional KPI reporting, trend analysis, and weekly performance reviews.Support small‑to‑medium improvements that reduce exceptions, improve carrier performance, or enhance customer delivery.Contribute to peak‑season readiness and scenario planning activities.Stakeholder & Cross‑Functional CollaborationWork with planning, procurement, transportation operations, trade compliance, and customer care teams to align on issue resolution.Share status updates, data insights, and exception details clearly and promptly.Help maintain documentation and ensure adherence to compliance standards.Data Analytics & ReportingUse dashboards (Power BI, Excel, or similar tools) to conduct trend analysis and support operational decisions.Highlight performance patterns, exceptions, and opportunities for improvement.Assist in preparing visibility and logistics performance reports.Compliance & Sustainability SupportAssist in audit preparation, documentation accuracy, and routine compliance checks.Support sustainability workstreams related to transportation efficiency, waste reduction, and data tracking.Technical & Core Competency Requirements AI‑Driven VisibilityUses visibility tools and GenAI‑enabled alerts to identify disruptions and support exception management.Predictive AutomationSupports ML‑based predictive interventions and automated workflows to reduce manual exceptions.Capacity PlanningContributes to short‑term forecasting and basic demand‑signal analysis.ComplianceEnsures accuracy in routine logistics documentation and adherence to trade compliance standards.Cross‑Functional CollaborationPartners with transportation, planning, trade compliance, customer operations, and carriers for issue resolution.Data AnalyticsUses dashboards and KPIs to perform basic trend analysis and support operational decisions.End‑to‑End VisibilityMonitors shipment milestones across systems and escalates delays according to SOPs.Scenario PlanningSupports simple digital-twin or what‑if analysis for operational planning.Risk ManagementIdentifies common logistics risk triggers and applies standard mitigation procedures.Systems & TechnologyFamiliar with TMS/WMS/ERP systems and capable of basic troubleshooting. Workflow Automation:Implements simple automation tools and recommends incremental process improvements.Salary Ranges: 81,000.00-108,000.00 
