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Who We Are:At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!Job Summary:Responsible for team providing customers and sales department staff with product, technical, and engineering support for assigned supplier or region. Manages timely dissemination of technical information to the team via in person or on-line training. Sets strategy for global technical support for the supplier or region. Manages a team of field application engineers.Principal Responsibilities:
Manages the technical team and utilization of resources.
Reviews and provides progress updates with management.
Identifies, evaluates, and implements new service approaches and concepts to exceed customer expectations, improve service levels, and streamline workflows.
Ensures timely, accurate, and efficient engineering support to customers.
Assigns responsibilities and establishes and maintains communications between sales, marketing, and other staff.
Establishes and maintains positive relationships with customers, manufacturers’ representatives, and suppliers.
Brings together and deploys the individuals, processes and resources to meet supplier needs.
Encourages and supports staff training efforts to ensure currency of knowledge for successful product development.
Other duties as assigned.
Job Level Specifications:
Manages experienced, professional employees and/or supervisors; and/or manages large, complex technical and/or business support teams. Accountable for the performance and results of a team and/or department.
Interprets and administers policies, processes and procedures that affect direct reports and the workflow of the team/department. Adapts departmental plans and priorities to address resource and operational challenges. Contributes to budget development and performance standards of department and direct reports.
Assignments are defined in the form of objectives. Decisions are guided by policies, procedures, business plans and independent judgment.
Collaborates with team(s), customers/ clients, functional peer group managers and occasionally senior management. Participates and presents at meetings with internal and external representatives.
Decisions may have impact on work processes and outcomes. Erroneous decisions or recommendations may result in serious delays and considerable expenditures of additional time, people and/or financial resources.
Work Experience:
Typically 6+ years including 2+ years of supervisory experience
Education and Certification(s):
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Distinguishing Characteristics:
Proven track record of implementing and realizing results from transformation and/or strategic initiatives enterprise-wide and globally. Strong ability to influence senior executives and connect with teams to deliver change/results. Deep analytical skills coupled with strong interpersonal/influencing capabilities. Outstanding verbal and written communication skills.
Pay and Benefits:
https://aux.avnet.com/OE2023/documents/2023-resource-guide-final.pdf (https://aux.avnet.com/OE2022/documents/2022-resource-guide-final.pdf)
$190,000 - $215,000 total compensation range
What We Offer:Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.
Generous Paid Time Off
401K and Pension Plan
Paid Holidays
Family Support (Paid Leave, Surrogacy, Adoption)
Medical, Dental, Vision, and Life Insurance
Long-term and Short-term Disability Insurance
Health Savings Account / Flexible Spending Account
Education Assistance
Employee Development Resources
Employee Wellness, Leadership Development and Mentorship Programs
Benefits listed above may vary depending on the nature of your employment with Avnet.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.
