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We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 70 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team. One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.OWP Benefits:
15 days of PTO
9 Paid holidays
Medical/Dental/Vision Insurance
Profit Sharing
401k + Employer Match
Wellness App with reimbursement of up to $500/year
Position Summary: Act as the communication hub for client needs, order fulfillment, and product inventory. Identifies and resolves multi-step requests in the client's database while providing additional support to the Design and Project Management team. Oversees specialty orders and products within the client’s database. Responsibilities:
Intake all customer requests via client’s database; assign to teams for execution if applicable
Update client’s database to record schedule changes while maintaining turnaround time to meet key performance indicators
Responsible for professional customer communications within the database, e-mails, phone calls and/or chat in a timely manner.
Gather, document, and track details on floor plan updates to reflect furniture deliveries
Work collaboratively with both internal and external stakeholders to ensure successful project completion.
Identify and expedite high level or escalated requests with professionalism and sense of urgency.
Ensure each request is completed to customer’s satisfaction
Overcoming obstacles by providing resources and solutions amidst ambiguity.
Complete multi-step requests within the client’s database that require the involvement of various business units and coordinating schedules
Coordinating the delivery and removal of product to not interfere with the client’s operating business
Complete client requests involving specialty items outside of the normal scope of work
Schedule truck deliveries and warehouse pickups
Assist Furniture Project Manager Zone Leads and Designers with planning and scheduling small scope projects
Plan and provide furniture options for small events upon client requests
Respond to inventory inquiries from multiple outside vendors
Request security escorts to support the installation team gain access to restricted spaces
Assist with inventory cycle counts and place inventory orders
Oversee small furniture projects while coordinating with the design and project management teams
Conduct site walks to survey furniture and complete space audits
Generate, process, and track quotes of new product while communicating with various business units
Manage requests from the facilities department on specialty stock items by auditing, removing, and cleaning as needed
Withhold a high level of customer service while completing requests outside of normal business specifications
Qualifications: Education/Experience Associates Degree or higher from an accredited college or university preferred. Prior experience will be considered in lieu of a degree. Three to five years of customer service experience preferably within an office or account management setting. Prior experience working within a ticketing or customer service queue is a plus. Knowledge/Skills/Abilities
Fully comprehends furniture system parts and assembly
Fully comprehends furniture floor plans
Has extensive experience with interpreting, processing, and tracking client requests
Skilled at clear and concise communication, both verbally and written
Collaborate in diverse teams to foster productive outcomes
Must be extremely organized with good time management skills
Strong attention to detail required
Ability to analyze and problem solve and make decisions with minimal guidance
Proficient in office productivity applications (Google suite product, preferred)
Must be flexible and have a strong sense of urgency
Ability to provide excellent customer service and foster both internal and external relationship
Ability to work independently and in a team environment
Must be able to work under pressure in deadline driven situations
Physical Requirements
Seeing, hearing, color perception, clear speech
Ability to move distances within the office and warehouse
Complex reading and writing, basic math skills
Working Environment
Regularly works with others in person, over the phone and via email
Generally works in an office environment around moderate noise
Nature of work requires intermittent, unusual hours and some time spent out of the office
Flexibility to work morning shift
Job Status: Non-exempt Job ID: 2023-3527 External Company URL: http://www.oneworkplace.com/careers Street: 5087 Disk Dr.
