Description We are in search of a Payroll Customer Service professional to join our team in San Ramon, California. Our industry calls for the provision of high-quality and timely support to both internal and external customers. As a Payroll Customer Service professional, your role will focus on handling inquiries related to payroll, timecards, and more while maintaining excellent customer service standards. This role is a long-term contract employment opportunity.Responsibilities: Serve as the first point of contact via phone call or email for issues related to payroll and time entry systems. Utilize extensive knowledge of departmental functions to resolve issues accurately and in a timely manner. Process and document transactions or initiate forms to be resolved by Payroll Operations. Educate branch offices about timelines, procedures, and the cost/benefit of various alternatives. Manage high volume of customer interactions daily, ensuring accuracy, timeliness, and quality of response. Maintain detailed understanding of multiple systems and business processes used within the Customer Service and Payroll Operation departments. Educate candidates about the various self-service options via websites and Interactive Voice Response. Handle a variety of service requests relating to payroll, benefits, employment verification, and more. Monitor customer accounts and take appropriate action based on account status. Field candidate calls related to payroll, timecards, I-9, and password resets. Requirements Proficient in Call Center Customer Service Experience with Benefits Payroll Familiarity with Multi-state Payroll Solid knowledge of Payroll Exceptional communication and interpersonal skills Ability to handle confidential information with discretion Strong problem-solving abilities and attention to detail Experience with payroll software and HRIS Ability to work independently and in a team environment Excellent organizational skills and the ability to prioritize tasks Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
