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Position
Member Services Lead
Related Titles
Lead Receptionist, Lead PBX Operator
Job Summary (Essential Functions)
Operate telephone switchboard, relay messages to telephone stations. Greet members and guests. Schedule appointments for administrative staff.
Job Tasks (Additional Responsibilities)
Operates telephone switchboard; answers the telephone; transfers calls to proper extensions; takes messages for
members and staff.
Greets members and guests.
Provides schedule and other club information to members and guests.
Maintains supply of club information for members.
Fulfills members’ requests (for example, places phone calls and holds letters or packages).
Performs on- or off-site errands.
Performs general office work such as word processing, filing and operating copy and fax machines.
Works on special projects as assigned.
Maintains supply inventories for reception area.
Reports presence of unauthorized visitors in or around club facility.
Provide training for all new Member Services Agents.
Performs other duties required by the manager on duty.
Lead receptionists may also:
Accept meal and function reservations;
Enforce attire guidelines with members and staff;
Maintain member and guest records (including visits by guests and member charges);
Update and maintain member mailing and telephone lists;
Process (type) correspondence;
Operate front desk, lobby or other areas;
Help with mailing of monthly statements to members;
Process food take-out orders;
Greet job applicants filling out applications;
Control traffic flow in lobby or reception area; turn on music in lobby and reception area;
Maintain appearance of reception area;
Maintain postage meter and postage supplies;
Perform member-family relations responsibilities (including preparing and sending thank-you letters, get-well cards,
flowers and birthday greeting cards, etc.);
Manage a “lost and found” program;
Post daily events on lobby activity (function) boards; and
Assemble new member and catering packets.
Reports to
Member Services Manager, Administrative Assistant
Supervises
Member Services Agents
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectations of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Be the Best, Provide the Best.
Do you possess a calling for delivering world-class events and amenities?
Apply today https://www.montecitoclub1918.com/employment
