Job Title: Homeless Outreach Specialist – Enhanced Care Management
Reports to: Homeless Outreach Specialist Supervisor
FLSA Status: Part-Time / Full time, Non-Exempt, Hourly (DOE) Schedule: Monday - Friday 8 am – 4:30 pm
Compensation: Commensurate with experience. Holiday, vacation, and sick pay.
The mission of Doctors Without Walls-Santa Barbara Street Medicine (DWW) is to provide free, volunteer medical care for the most vulnerable, underserved populations in Santa Barbara County, when and where they are in need, including in times of disaster and to provide education and training for DWW volunteers and others, in order to promote the excellent practice of humanitarian medicine in our own community.
Our Values
Deliver excellent service: We strive to provide exceptional client service through listening to our clients, providing efficient services, and innovative solutions resulting in value for our many stakeholders.
Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do.
Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust.
Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.
Inclusiveness and diversity: We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment.
Position Objective: The Homeless Outreach Specialist supports homeless individuals and families residing in South Santa Barbara County. The position is case management “on-wheels” and liaison to community outreach partners.
Position Summary
Under the direction of the Outreach Specialist Supervisor and Program Managers, the Homeless Outreach Specialist will act as an advocate for individuals experiencing homelessness in South Santa Barbara County. The Homeless Outreach Specialist will assist clients with navigating additional systems of care, including medical, housing, homeless certification, connections to various service providers. The Homeless Outreach Specialist will work in partnership with the Doctors without Walls clinical staff, behavioral health providers, social service agencies, and various levels of law enforcement. The Homeless Outreach Specialist will assist and provide clients with resource guides, and information about accessing services and other benefits unique to the homeless population through Street Case Management & Housing Navigation.
Essential Job Functions & Duties
Perform outreach services to homeless including the distribution of meals, clothing, hygiene supplies.
Identify needs and provide resources for Medi-Cal, mental health, substance recovery, educational programs, financial and housing assistance services.
Develop good working relationships with government and community resources such as business owners, realtors, housing developers, etc.
Maintain client-related data tracking systems including case notes in Electronic Medical Record (EMR).
Attend collaborative meetings such as staff training and weekly case conference.
Transport clients to appropriate services, as needed.
Schedule and facilitate outreach activities for individuals experiencing homelessness on the streets of South Santa Barbara County
Document all contacts and outcomes in the Electronic Medical Record, uploading necessary information to an external database on a case-by-case basis
Adhere to all local, state, and federal guidelines and laws I.e. HIPAA, OSHA, FLSA
Maintain and develop relationships with federal, state, and local agencies that serve as referral resources for clients
Perform special assignments to this unique function (homeless counts, data processing, presentations)
Other duties, as relevant and assigned by Program Managers and Executive
Skills & Abilities:
Adept in MS Office (Excel, Word, and Google).
Skilled at working with diverse populations and engaging clients.
Ability to communicate professionally and with integrity.
Ability to work independently or as a member of a team.
Excellent problem-solving skills.
Knowledge:
High School Diploma or GED (AA or BA preferred)
Bilingual a plus
Valid Driver’s License required
Experience with the homeless population.
Experience in street outreach and/or the homeless shelter environment.
Knowledge of local resources for the homeless and underserved populations.
Physical Requirements & Working Environment:
The work environment and physical demands described are representative of those required by employees to perform the essential functions of this job with or without reasonable accommodation.
Must be able to lift 30 pounds.
Work requires the following motions: bending, twisting, squatting and reaching.
To Apply: Please send CV or Resume along with three references to
mail to
Doctors Without Walls – Santa Barbara Street Medicine
220 W. Canon Perdido Street, Suite 3
Santa Barbara, CA 93101
Or drop off 10am – 2pm Monday - Thursday
Doctors Without Walls – Santa Barbara Street Medicine
220 W. Canon Perdido Street, Suite 3
Santa Barbara, CA 93101
