Vacancy expired!
Meineke Car Care Center, a growing, family-run shop, is seeking an additional experienced service writer to provide the customer with an exceptional service experience. Whether you have dealership and/or independent repair facility experience, we would like to talk with you.
SERVICE WRITER POSITION
PERKS:
National and local advertising to bring in business
Multiple financing options to keep the business
Paid vacation after one year
Uniforms provided
Company paid training opportunities
Opportunity to work on your own cars on our equipment during non-work hours
Reasonable accommodation of personal life requirements (MD appointments, kids school functions, , etc)
Snacks
A clean shop environment and a team that wants to help you succeed!
JOB DUTIES / DESCRIPTION:
The SERVICE WRITER communicates with customers in accordance with dealer and manufacturer standards to build customer loyalty and retention by nurturing trust and ensuring confidence as a representative for the safety and reliability of their vehicle.
Greet customers in a timely, courteous fashion
Create a repair order with all necessary vehicle and customer information in accordance with California Bureau of Automotive Repair service and repair standards.
Advise customer of all needed maintenance and repair items in accordance with dealer and manufacturer standards to ensure the safety and reliability of the customer's vehicle.
Order parts based on reliability and cost
Communicate with fellow employees (parts personnel, technicians, etc.) to effectively manage the service process and customer communication
Document the diagnostic steps taken by techs
Document all work performed on each vehicle on the repair order and customers approval of work
Document additional recommended work that customer declined
Document other relevant customer comments
Keep up to date with factory technical service bulletins and campaigns, and complete all necessary manufacturer training and all necessary safety training.
Take ownership of the customer's experience by handling those additional assignments that allow you to leave a positive impression with the customer.
Providing an exceptional customer experience to ALL customers.
We Require:
Integrity, dependability, and commitment
Excellent work ethic / a strong desire to succeed and excel
Sense of humor, adaptability
Experience at a dealership and/or independent repair facility
Basic computer skills
Valid California driver's license with a clean driving record
Organizational skills and ability to multi-task
Mitchell experience very helpful
We're proud of our reputation for honesty and quality work. We take on a wide variety of work including custom work and motorcycles. We are that shop with a family atmosphere that other shops claim to be.
The successful SERVICE WRITER will speak Spanish, have experience with all systems in the car, great people skills, the ability to multitask and manage work flow, a great work ethic, and a chill attitude.
TO APPLY, come by 3956 State Street
You can also call 805-687-0281 and/or email your resume.
