Digital Employee Experience Architect -Santa Clara, CA

Digital Employee Experience Architect -Santa Clara, CA

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Job Description

ServiceNow is one of the fastest-growing enterprise computing companies today with over $5 billion in revenue and hurtling towards $10 billion in revenue.

TheNow Platformenables a new era of employee and customer experiences through digital workflowsthat provide an integrated and frictionless experience that’s accessible on every device. We’re fanatical about improving the employee experience. By joining us on this mission, you have the rare opportunity to:

• Sign your name on the metal of a “greenfield” next generation employee digital workplace.
• Revolutionize employee mobile, virtual and portal computing.
• Flex your 21stinnovation skills in many of the ServiceNow technologies.
• Work on high visibility endeavors with the ServiceNow executive team.

The Digital Employee Experience team is a customer-focused internal business innovation and engineering team chartered with delivering radical, emergent digital employee experience solutions. Now, more than ever, businesses need a platform that orchestrates all of the complex workflows to enable existing systems and processes across their businesses to work better together. Our mission is to make employees experiences better. 

• Conceptualize, design and deliver strategic and technical direction for the next generation digital experience
• Lead technical direction on integrating multiple platforms and systems across the NOW platform
• Serve as an industry thought leader, to influence and develop scalable strategies, frameworks, and architectures
• Collaborate with product managers and the business issues/risks and required mitigation to ensure delivery of end-to-end strategic digital workplace design
• Act as the solution wide functional subject matter expert embedded within a larger delivery team
• Analyze technologies and frameworks internal and external to ServiceNow to evaluate their fitness for the NOW platform.
• Gather data and synthesize information highlighting associated risks and changes needed for success to the various program owners and key stakeholders to drive an integrated roadmap
• Help facilitate decisions based on a deep understanding of how a process or system change in may affect other processes, systems or people and promote approaches to identify a shared purpose from multiple stakeholders

Qualifications

Must haves:

• 5+years’ experienceinlarge scaledesignandimplementation of ServiceNowPlatformarchitecture, platforms and tools,includingIT, HR and Customer Workflows
• 5+ years' hands-on development skills in Java, JavaScript, Any UI centric language
• 10+ years’hands-on experience designing, developing and architecting platform technologies,including portaland mobilesolutions

Nice to have (In order of desireability)

• ServiceNowcertifications preferred:Certified Application Developer
• Good understanding ofadvanced technologies inAutomation, AI/ML,Virtual Agent, Cloud, SaaS, PaaS, etc.
• Experience leading technical, business and functional discussions withinternal product,design, buildandtest.
• Expert level strategicengagementskills, includinginfluencing and leadingblueprint,roadmap, tradeoffand riskdiscussions withcrossfunctionalstakeholdersandexecutives
• Experience providing overall technical leadership and ensuring designs are aligned to the architecture principles

Bonus

• Master’sdegreein Computer Scienceorrelated field or equivalent work experience

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date.VisitourCandidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office,including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to workwithin their state, province, region, or country of employment.