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POSITION: General Manager - Creed Boutique REPORTS: National Manager, Creed Boutiques LOCATION:Santa Clara, CA FLSA: Exempt JOB OVERVIEW: The General Manager oversees all daily operations of the Creed Boutique while building a teamwork environment and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally. The individual in this role delivers a captivating, branded customer experience and enables consistent sales growth that can positively represent our luxury brand, Creed. This position is a key role in championing sales goals and effectively representing ICP. This role will also promote and maintain the intrinsic company culture that fosters the firm’s core values of: Transparency, Recognition, Accountability, and Communication. CORE RESPONSIBILITIES
Lead a high performing customer service-oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies.
Set performance targets and drive store productivity and profitability (i.e. conversion rates, sales, UPT, AUS and customer data capture) using selling tools which include Shopify and HubSpot
Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time
Demonstrate knowledge of the luxury retail market and current trends
Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team
Embrace brand messages and cascade company communications to all members of your team
Continue to build business through out-of-store networking and in-store events
Ensure boutique is adequately stocked, cleaned, and properly merchandised
Enforce loss prevention and shortage control procedures and maintain all safety standards
Recruitment, selection and on-boarding of store staff. Develop a strong bench of managers for future leadership positions
REQUIREMENTS
Minimum 3 years sales experience successfully working in the luxury sector
Strong retail beauty or fragrance industry experience a plus
Exceptional client service/customer experience approach and mentality
Strong presentation skills and communication skills
Excellent listener with business acumen skills and strong interpersonal relationships
Exhibits strong leadership skills
Organized and detail oriented
Able to coordinate and attend regular trainings and stay current on product knowledge
Ability to maintain shop floor standards at all times, including taking proactive measures
Ability to analyze the business and identify new functional growth opportunities
Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change
Comfortable working with a small team
Willing to take on new challenges/opportunities as they arise
Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds
Compensation includes competitive salary, subsidized health benefits, generous PTO schedule and 401K plan.
ICP is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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