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NOTE: This position can be based in any continental United State location. Greater San Francisco Bay Area and greater New York City metro area locations are most preferred.Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Our Approach to WorkWe lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!Your CareerAs the Manager of Renewal Operations, you will be a driving force behind our customer retention and revenue growth efforts. You will work with a team of professionals and collaborate with Sales, Finance, Operations, and IT departments to optimize processes, enhance customer experiences, and nurture lasting client relationships. Please note this is NOT a direct sales, renewal sales or sales team management role, but rather a highly analytics-based operational role.Your ImpactAreas of impact for the Manager of Renewal Operations include:
Forecasting - Developing and maintaining accurate churn logo forecasts for strategic decision-making - Capable of identifying cross-selling opportunities by connecting orphan TnB opportunities with upcoming renewals - Experienced in developing, tracking, and analyzing metrics to maximize Total Contract Value (TCV), retention rates, and monitor churned logos
Customer Support and Collaboration - Efficiently resolving licensing and fulfillment issues - Skilled in working closely with Customer Success and Sales teams to proactively address customer needs and identify future opportunities
Revenue Accuracy - Collaborating with the Finance and Renewal Sales teams to ensure accurate Annualized Total Revenue (ATR) adjustments - Understanding of financial principles related to revenue recognition and adjustments
Performance Enhancement - Driving a renewal team's productivity to meet and exceed performance targets - Strong leadership and motivational skills to improve team performance
Renewal Policy Compliance and Process Management - Collaborating with relevant parties to ensure adherence to renewals policies and procedures - Ability to manage weekly run-rate support to ensure timely customer reviews and contract renewals - Skills in overseeing renewal contract management to maximize bookings
Strategic Planning - ATR accuracy, End-of-Life (EOL) product management, pre-churned customer strategies, contract length optimization, and automation initiatives - Forward-thinking with a focus on long-term planning (e.g., FY25 and beyond)
Your Experience
5+ years in Renewals/Sales Operations and/or Revenue/Business Operations preferred
2+ years working in data analytics and/or financial analysis preferred
Advanced experience with one or more of the following Sales Ops tools: Tableau, Salesforce (SFDC), Clari, Anaplan, and/or Power BI
Bachelor's degree (or higher, and/or equivalent military experience) preferred
The TeamThe Prisma Cloud GTM and Strategy team works at the heart of the Prisma Cloud organization - THE leading cloud security business. The team tackles cross-functional strategic initiatives across Sales, Product, Marketing, Finance, and People teams and drives our cloud security GTM Strategy and Programs in particular. We take on the most challenging and mission-critical initiatives in the business to drive and support our industry-leading growth. We work on projects that have C-Level involvement and impact the company’s overall trajectory.We are meritocratic and a flat, tight-knit team with a supportive, learning-oriented culture that enables our team members to thrive. The opportunity for further growth either within the strategy team or elsewhere in the business is encouraged, and you will be supported with professional development and training to achieve your goals.Our CommitmentWe’re trailblazers who dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: We can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126,000/yr to $203,850/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here . Is role eligible for Immigration Sponsorship?: Yes
