ServiceNow is building a new and exciting team ( GCS Move Desk Team)  to facilitate, and ultimately automate, a seamless customer move experience.  The GCS Move Desk Team will guide a desired customer instance through the various steps required to be executed properly.  The mission is focused on end-to-end orchestration and visibility, partnering with the right internal teams or external customers to make the required steps happen.What you get to do in this role Track and report on status of move/migrate requests from initial trigger  to completionTake whatever steps are required to assign work items properly across teams, monitor for timeline execution, establish SLAs where needed.  This may include creating and assign cast tasks for cases that track moves, checking for status updates, and hounding owners if SLAs are breachedDirectly engage with customers (in the presence of support) to explain the move process, build customer confidence in ability to execute, and push through customer resistance where needed to achieve our move objectives.Directly engage with teams/systems outside of GCS where needed.  Ex: If an entitlement check is needed and not yet automated, do the check and talk with anyone required to do it properly.Be the process owner for how moves should be executed from an end-to-end perspective such that the group is positioned to provide automation requirements for areas that can be automated.  In this sense the vision of the group is that it starts as a group directly doing/owning manual steps to ensure a successful move.  Over time they define automations which when completed make the group far more efficient and push them into a role of monitoring and resolving exceptions only. Identify opportunities to automate where appropriate.
