IT Management Corporation (ITMC), through its 101VOICE division, is seeking a Network Engineer to support network and communication systems for education, government, and healthcare customers.This role works closely with engineering, operations, and customer teams to assist with deployments, troubleshoot technical issues, and support ongoing infrastructure projects and daily operations.The ideal candidate is hands-on, detail-oriented, and comfortable communicating with both technical and non-technical stakeholders.This is a full-time, in-person position based in Santa Clara, CA.ResponsibilitiesNetwork & Systems SupportTroubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructureSupport Level 1 and Level 2 escalations while working collaboratively with senior engineers when neededPerform root-cause analysis and document findings and resolutionsHelp maintain customer uptime, reliability, and overall service qualityProject Support & EngineeringAssist with implementation and support of customer and internal infrastructure projectsParticipate in upgrades, maintenance activities, migrations, and deploymentsCollaborate with engineering and operations teams to ensure successful project executionSupport scheduled after-hours maintenance windows when requiredCustomer & Technical CollaborationParticipate in customer meetings and technical discussions when neededSupport solution validation and deployment planningCommunicate technical information clearly to both technical and non-technical audiencesContribute to a positive customer experience through responsiveness and professionalismDocumentation & AccountabilityMaintain accurate documentation within ITMC ticketing and project management systemsTrack time, tasks, troubleshooting steps, and project updates appropriatelyFollow internal workflows, escalation procedures, and operational standardsContribute to process improvements and documentation updates
