We are seeking an experienced Outbound Product Manager to drive go-to-market (GTM) strategy, sales enablement, and customer/partner engagement for core App Engine products. These solutions help our customers unlock the full power of the ServiceNow AI Platform through developer focused products like ServiceNow Studio and admin oriented offerings like App Engine Management Center that simplify and streamline governance and software development lifecycle activities.Role: You will be responsible for leading GTM Strategy, supporting the definition and execution of launch plans for new App Engine products & features, and collaborating with inbound PM, marketing, and sales teams. You will act as a trusted advisor to customers and partners, guiding them through product journeys and gathering feedback to inform roadmap decisions.To support our internal stakeholders, specifically sales teams, you will develop technical content and enablement materials that articulate the differentiating value of App Engine and Generative AI offerings. As you bring new products and capabilities to market, you’ll partner with pricing strategy and operations teams to optimize product packaging and pricing for market adoption.This role involves extensive cross-functional collaboration, requiring in-depth engagement with technical sellers, customer outcomes, product success, training, and certification teams to ensure alignment and execution.You will serve as subject matter expert for your products, providing thought leadership internally and externally and representing App Engine in strategic customer conversations, industry events, and internal forums to amplify product awareness.What you get to do in this role:Develop a deep understanding of our App Engine products, including use cases, gains, pains, and success outcomesSupport high profile customers as they adopt ServiceNow’s latest App Engine capabilitiesRepresent the voice of the customer to influence product quality and roadmap directionAttain a high level of technical acumen with ServiceNow’s GenAI capabilitiesLead early access initatives to validate forthcoming product capabilitiesDevelop high-quality technical enablement content that describes the differentiating value of product innovation with App Engine products and facilitates adoption at scaleSolicit ongoing Voice of Customer (VOC), along with partner, field, support, and BUs’ feedback on product roadmap to inform product strategy, identify candidates for customer programs and referencesDevelop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partnersOwn community presence and adoption oriented content for the solutionsBecome a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firmsLead and influence cross-functional teams to accomplish our goals
