Your CareerAt Palo Alto Networks, we live by the mantra, "What gets measured gets done." Our product management team thrives on making impactful, data-driven decisions that drive results and keep us ahead of the curve.Are you driven to elevate operational excellence and ensure world-class service availability through the power of data? Do you shine in cross-functional collaboration, inspiring teams to deliver exceptional product performance? If so, we have an exciting opportunity just for you!We are looking for a strong product leader who will own and continually raise the bar on service performance, product quality, and customer support. Join us to shape the future of network security with innovation, resilience, and uncompromising standards!As the Product Manager for WildFire, you will play a key role in building the next generation of threat detection and prevention services. Your responsibilities will include defining and delivering the overall Wildfire Integration Roadmap. You will work on the best malware detection technology and support its next phase of growth. You will work cross functionally across the Palo Alto Networks product suite like Next Gen Firewall (NGFW), Prisma Access, Prisma Cloud and Cortex Suite (XDR, XSIAM). You will deliver the best threat detection and protection capabilities in these products and define the end to end customer experience related to these integrations. Your impact will be across the entire Palo Alto Network Product Suite with thousands of customers and millions of end employees we protect. This role will need both - strong product management skills and deep technical acumen. While we do not expect you to be a malware researcher, working technical knowledge of malware, threats and product engineering will be required.Your ImpactStrategic Roadmap Ownership - Define and deliver an integrated product roadmap for WildFire Integrations across Palo Alto Networks portfolio which will include NGFW, XDR, Prisma Access, Prisma Cloud and XSIAM - Collaborate closely with NGFW teams, Prisma Access, PAB, and XDR to ensure an aligned vision that drives customer and product success, integrating customer feedback and market demandsCustomer Success Metrics and Goals - Take full ownership of customer success metrics, defining key performance indicators across the customer journey - Drive metrics and goal-setting that prioritize reporting, analytics, incident investigation, and response, ensuring these capabilities align with evolving customer needs and industry standardsCross-Functional Collaboration - Partner with SCM and SOC vendors, including Cortex and Splunk, to enhance the WildFire customer experience through cohesive and integrated product offerings - Lead cross-functional efforts with UXR and design teams, utilizing persona studies, customer journeys, and analytics to ensure an exceptional customer experienceEnd-to-End Product Success - Act as a product champion with an extreme ownership mindset, responsible for the overall success of the Integrated WF product suite and its impact on customers - Ensure seamless integration and customer satisfaction across various product integrations, maintaining attention to detail while balancing short- and long-term goalsCustomer-Centric Product Design - Adopt a big-picture, strategic approach that "meets the customer where they are" - Serve as a voice of the customer in product design and development, advocating for their needs to drive engagement and loyalty while translating insights into actionable plans
