Your CareerThe Global Customer Operation Team is responsible for building products that protect data, workloads, and infrastructure for some of the largest enterprise customers in the world. We help our customers in their journey to the public cloud by ensuring they have the best in class protection. The public cloud market has been growing at a very rapid rate for the last few years. As more and more enterprises leverage public cloud, there is an insatiable demand for securing workloads in public cloud. With the recent acquisition of two leading companies in this space - RedLock and Evident.io, Palo Alto Networks is the market leader in this space.We are seeking development heavy Site Reliability Engineers to design, build, maintain, and scale production services and server farms within our FedRAMP SASE product portfolio in. We want passionate engineers who bring new ideas in all facets of DevOps. We are looking for leaders who take ownership of their areas of focus and who are driven to solve problems at every level. Collaboration and partnership are at the foundation of our culture and we need engineers who can communicate at a high level and work as a team towards achieving a common goal.Your ImpactBuild Terraform code and terragrunt terragruntBuild automation work follow using python or go code Build BGP and networking monitoring/ remediation toolsEngage with customers on escalations to provide remediationSoftware Architecture and Scalability: Design and enhance software architecture to improve scalability in networking like BGP, OSPF, service reliability, capacity, and performanceCollaborate with development teams to ensure applications align with infrastructure requirements, focusing on scalability and reliabilityAutomation and Infrastructure Provisioning: Write automation code for provisioning and operating infrastructure at a massive scaleWork with Dev/QA teams to build pipelines and automation for delivering and deploying applications to productionOn-call Support and Incident Resolution: Participate in occasional on-call rotations to support the infrastructureInvestigate incidents, formulate hypotheses, and identify root causes to solve issues promptlyWrite postmortem reviews and provide remediation recommendationsCross-Functional Collaboration: Provide technical assistance to Systems Administrators (SA), Systems Engineers (SE), Customer Support (CS), and Professional Services (PS) teams regarding the productIdentify missing product features and communicate them to the Product Management (PM) teamsCustomer Interaction and Collaboration: Work with external parties and clients, participating in Proof of Concept (POC) and Proof of Value (POV) activities with SEs and SASE architects for customersConduct customer training sessions and technical webinarsIdentify gaps and collaborate with PMs to make features accessible to customersContinuous Improvement: Collaborate with PMs to characterize new features and establish a vision for the product's evolutionActively seek ways to enhance the infrastructure, streamline processes, and improve overall system efficiency
