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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXvJpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.The Customer & Partner Leading Practices (C&P LP) organization provides prescriptive guidance to our customers, partners, and internal consultants on how to implement, adopt, and demonstrate the value of our platform.The Senior Portfolio Manager for Leading Practices: Procurement (https://www.servicenow.com/products/procurement-service-management.html) & Legal (https://www.servicenow.com/products/legal-service-delivery.html) workflows is a key position within the C&P LP organization that owns the creation and maintenance of Leading Practices through deep ServiceNow platform knowledge, implementation experience, analytical thinking, consistent collaboration, and succinct communication.The Senior Portfolio Manager position requires a highly focused thought leader who can inspire and drive customer outcomes with prescriptive insightsWhat you get to do in this role:Own a portfolio of leading practices focused on Procurement and Legal workflows, acting as an expert thought leader in the ServiceNow eco-system
Participate in driving the growth and adoption of an innovative and fast-growing product
Develop a network of customers, partners, and peers to understand priority issues, harvest insight, and generate Leading Practice content. This includes regular collaboration with your ServiceNow colleagues such as outbound product managers, expert services, product and customer success teams. It also includes regular feedback from external partners and customers, as needed.
Demonstrate your expertise in ServiceNow and your industry knowledge of Procurement & Legal functions by authoring prescriptive guidance on how to implement, adopt, and demonstrate value with ServiceNow
Independently establish a content strategy for your portfolio incorporating multiple content formats and content distribution channels
Conduct research to maintain/understand the customer’s top goals and challenges and develop insights
Provide authoritative, official ServiceNow platform adoption and implementation answers and insights
Publish Leading Practice content such as process guides, solution designs, workshop presentations, white papers, accelerators, and customer answers
Support the Go-To-Market process by ensuring Leading Practice content remains accurate
Represent ServiceNow at industry conferences, user groups and partner enablement events
Liaise with the product development team to understand the future of the portfolio and ensure new platform features are accompanied by consistent and high-quality leading practices
To be successful in this role, you have: 3-5 years of experience of implementing ServiceNow
Knowledge of procurement and/or legal processes and systems is preferred but not required
Willingness to learn new products and understand customer challenges.
Digital transformation experience as a customer or consultant. This includes activities such as: planning and governance, business case development, product roadmap creation, solution analysis and design, system and process design.
Proficiency in managing a variety of stakeholders including executive stakeholders, technical architects, business process consultants, and extended program teams
Excellent editorial instincts and a creative knack for leveraging the specific vernacular of digital media to tell stories
Strong written communication skills with an ability to write content that prompts specific actions
Proficient in Microsoft Office products and collaboration tools e.g. Miro, SharePoint, Teams
Experience with designing presentations and documents for both executives and end users with attention given to tone and level of detail
Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes and value, and conceptual standardization.
A creative yet structured work style that thrives on initiating new improvements
An aptitude to learn technology quickly through instruction and self-training
Ability to be flexible to work in an international, fast-growing environment
Ability to travel on occasion
Work EnvironmentWe are a dynamic and rapidly growing software company with a keen sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented people in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .
