Your CareerPalo Alto Networks IT is seeking an experienced Senior IT Business Analyst to join our world-class IT business analysis team. As a Senior IT Business Analyst for the Customer Support Portal , You will be responsible to analyze business requirements, create functional specifications, design technology solutions, and manage stakeholder communications.This leadership role is focused on overseeing the analysis of cloud products and involves strategic collaboration with core product management, engineering, and DevOps teams, in addition to key business stakeholders.In addition to your advanced analytical skills, leadership abilities, and creativity, you will spearhead partnerships with IT Software Engineers, Product Managers, Engineering, Legal, Finance, Revenue, Sales, Sales Operations, Operations, and Global Customer Support to ensure new offerings are robust and the experience for our customers and partners is seamless. Strong leadership experience, a deep analytical background, and expertise in supporting the listed business functions are critical for success in this challenging and rewarding role. The position will report to the Director of IT Product Management.Your ImpactRequirements Gathering and AnalysisElicit, analyze, and document business requirements from stakeholders using various techniques such as interviews, workshops, and documentation reviewConduct thorough analysis of business processes, workflows, and systems to identify areas for improvement and opportunities for technology solutionsTranslate business requirements into clear and detailed functional specifications, user stories, and use cases for IT projectsSolution Design and ValidationWork closely with product managers, architects, developers, and other IT teams to design and validate technology solutions that meet business requirements and align with architectural standardsTesting and Quality AssuranceWork with QA/QE function to develop and execute test plans, test cases, and test scripts to validate system functionality, performance, and usability against business requirements - where applicable, work with QA/QE to automate test cases for regression testingCollaborate with stakeholders to conduct user acceptance testing (UAT) and ensure that technology solutions meet business expectations and quality standardsFacilitate defect triage and resolution, working closely with development teams to address issues and ensure timely delivery of high-quality software releasesStakeholder Communication and Relationship ManagementServe as a liaison between business and IT teams, facilitating effective communication, collaboration, and alignment throughout the project lifecycleBuild and maintain strong relationships with business partners, understanding their needs, priorities, and challenges to effectively advocate for technology solutions that drive business valueProvide regular updates and status reports to stakeholders, project teams, and management, highlighting progress, risks, and opportunities for improvementDirect the development and implementation of licensing models for hardware, VM, and cloud products
