Sr. Technical Solutions Lead, Strata Customer Success

Sr. Technical Solutions Lead, Strata Customer Success

01 Nov 2022
California, Santaclara, 95050 Santaclara USA

Sr. Technical Solutions Lead, Strata Customer Success

Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.​​​​​​Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.Your CareerWe are seeking an experienced Technical Solutions Lead to champion our global Strata Customer Success products and teams. You are a natural leader and coach, who brings out the best in the people around you.You will have a key role in setting direction of new and existing CS products. You will be responsible for supporting our customer facing field teams by creating, implementing, and managing product focused customer success technical solutions. You will maintain and improve the quality and scalability of Customer Success deliverables to customers.Your ImpactProvide world class support to our global Customer Success Engineers, you have a passion to improve the professional lives of our CSEs and the impact they make

Own the design, implementation, delivery, and continuous improvement of product specific Customer Success technical solutions

Be a key stakeholder in setting the overall Customer Success Solutions strategy

Build and maintain strong relationships with product subject matter experts and business leaders

Work with Strata CS Operations to be able to measure and report on business impact of solutions programs

Work with other Solutions/Enablement solutions leaders to ensure technical solutions align with and support “single face to the customer” solutions

Work with the S/E enablement leader to ensure proper training is developed and implemented

Gather feedback from Customer Success field teams on a regular basis to constantly improve solutions

The TeamOur Strata Customer Success Solutions and Enablement team is newly built within the Strata CS organization to provide world class support to our global Customer Success teams. Our team is focused on maintaining and growing our portfolio of solutions and enablement tools to allow our Customer Success fields teams to provide best-of-breed service for our customers.Your Experience7+ years relevant experience in customer facing technical roles such as sales engineer, customer success engineer, or TAC engineer

Deep technical knowledge of IT security, networking, Cloud, and SaaS required

Passionate about enabling our people and teams to help our customers’ achieve success

Strong technical consulting mindset

Exceptional verbal, written and presentation skills

Demonstrated ability to seamlessly manage competing priorities

Bias towards execution and delivering results; Ability to work comfortably with early stage products in a dynamic environment

Strong understanding of the role Customer Success plays in overall customer lifecycle progression and success

Strong stakeholder relationship management skills

Our CommitmentWe’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks (https://www.facebook.com/LifeatPaloAltoNetworks/) page and our diversity (https://www.paloaltonetworks.com/company/about-us/inclusion-diversity) website.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Salary disclosure required by sb19-085 for positions located in the state of Colorado: If hired in Colorado, this position starts at a salary of $105,900/yr. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Restricted stock units and bonus pay may also be offered as part of this compensation package, as well as benefits that include: flexible paid time off, employee stock purchase program, medical, dental, vision, 401K, life, and disability insurance. Additional information about benefits may be found here.

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